Title: Duplicate orders
Last modified: July 10, 2026
---
# Duplicate orders
* [ianatkins](https://wordpress.org/support/users/ianatkins/)
* (@ianatkins)
* [1 week, 5 days ago](https://wordpress.org/support/topic/duplicate-orders-34/)
* We’re having an issue with duplicate orders.
* First order ( successful ) – Payment via PayPal with transaction ID.
Order created:
2026-07-08 23:57
* Order notes:
8 July 2026 at 23:57 – “Email “Failed order” sent.”8 July 2026 at
23:57 – “Payer action required, possibly overcharge. Payer needs to perform the
following action before proceeding with payment. Order status changed from Pending
payment to Failed.”8 July 2026 at 23:57 – PayPal transaction ID:8 July 2026 at
23:57 – Payment via PayPal8 July 2026 at 23:57 – Email “Processing order” sent.
* Second order ( failed ) – “Payment via PayPal.”
* Order Created: 2026-07-08 23:57
* Order notes: 9 July 2026 at 01:46:
“Unpaid order cancelled – time limit reached.
Order status changed from Pending payment to Cancelled.”
* Weirdly the customer name is slightly different between the two, with the first
order having a middle name, and the 2nd failed one just first and last name.
* Logging was enabled on Paypal, but not enabled on WooCommerce ( so no logs present)-
would be nice if you could close that UX bug and disable logging to be enabled
if WooCommerce logging is also disabled.
* Paypal Version: Version 4.1.0
WooCommerce Version: Version 10.9.1Shortcode /
Classic checkout.
Viewing 1 replies (of 1 total)
* Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
* (@jamieong)
* [1 week, 4 days ago](https://wordpress.org/support/topic/duplicate-orders-34/#post-18961873)
* Hi,
* Thank you for reaching out to us, we are here to help.
* Based on the details that you provided, the order notes indicate a `PAYER_ACTION_REQUIRED`
error occurred during payment processing, which triggered a retry flow that likely
created the second order.
* To investigate further, you would need to:
1. Enable WooCommerce logging to capture the full payment flow. (we take note about
the UX improvement you mentioned).
2. Check if the customer was redirected multiple times during checkout.
3. Review the PayPal order IDs for both WooCommerce orders to see if they share
the same PayPal order.
4. If it is something that you can reproduce
* We also require the latest system status report. You can do this by navigating to WooCommerce > Status > Get system report >
Copy for support. You can either attach it directly or provide it via our secure
[PrivateBin](https://privatebin.syde.com/).
* Alternatively, to speed up the whole process we suggest you to contact us directly
for further assistance. You can open a ticket with our service desk. Here’s how
you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
Please make sure to include the URL of this thread in your ticket for reference.
* Best Regards,
Jamie
Viewing 1 replies (of 1 total)
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* 
* [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
* [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
* [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
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* 1 reply
* 2 participants
* Last reply from: [Syde Jamie](https://wordpress.org/support/users/jamieong/)
* Last activity: [1 week, 4 days ago](https://wordpress.org/support/topic/duplicate-orders-34/#post-18961873)
* Status: not resolved