Title: Duplicate orders Last modified: May 20, 2022 --- # Duplicate orders * Resolved [aravind21](https://wordpress.org/support/users/aravind21/) * (@aravind21) * [4 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-13/) * Hey, * I have an issue where sometimes multiple orders are coming with same order number. Attached screenshot for reference. [https://drive.google.com/file/d/1kCIogMRGxK0uU751bg1tKe5Sm_cvKQGS/view?usp=sharing](https://drive.google.com/file/d/1kCIogMRGxK0uU751bg1tKe5Sm_cvKQGS/view?usp=sharing) * this is the system report * ``` ### WordPress Environment ### WordPress address (URL): https://members.staging.innogrp.com Site address (URL): https://members.staging.innogrp.com WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: ❌ 5.8.1 - There is a newer version of WordPress available (5.9.3) WP Multisite: ✔ WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache/2.4.41 (Ubuntu) PHP Version: 7.4.3 PHP Post Max Size: 8 MB PHP Time Limit: 18000 PHP Max Input Vars: 3000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.6.47.0 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ 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Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #112630 - /cart/ Checkout: #112632 - /checkout/ My account: ❌ Page not set Terms and conditions: ❌ Page not set ### Theme ### Name: BuddyBoss Child Version: 1.0.0 Author URL: https://www.buddyboss.com/ Child Theme: ✔ Parent Theme Name: BuddyBoss Theme Parent Theme Version: 1.6.3.1 Parent Theme Author URL: https://www.buddyboss.com/ WooCommerce Support: ✔ ### Templates ### Overrides: buddyboss-theme/woocommerce/checkout/form-checkout.php buddyboss-theme/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0 buddyboss-theme/woocommerce/checkout/thankyou.php buddyboss-theme/woocommerce/global/quantity-input.php buddyboss-theme/woocommerce/myaccount/dashboard.php buddyboss-theme/woocommerce/myaccount/downloads.php buddyboss-theme/woocommerce/myaccount/form-edit-account.php buddyboss-theme/woocommerce/myaccount/form-edit-address.php buddyboss-theme/woocommerce/myaccount/form-login.php buddyboss-theme/woocommerce/myaccount/form-lost-password.php buddyboss-theme/woocommerce/myaccount/my-account.php buddyboss-theme/woocommerce/myaccount/my-address.php buddyboss-theme/woocommerce/myaccount/my-downloads.php buddyboss-theme/woocommerce/myaccount/my-orders.php buddyboss-theme/woocommerce/myaccount/navigation.php buddyboss-theme/woocommerce/myaccount/orders.php buddyboss-theme/woocommerce/myaccount/view-order.php buddyboss-theme/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0 buddyboss-theme/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 buddyboss-theme/woocommerce/order/order-details.php buddyboss-theme/woocommerce/single-product/meta.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 598 Oldest: 2022-04-19 10:32:27 +0000 Newest: 2022-05-20 05:08:23 +0000 ### Status report information ### Generated at: 2022-05-20 05:08:36 +00:00 ``` * I am using Authorize.net Gateway for woocommerce plugin to process payments. * Please let me know how to solve the issue. * Thanks, Aravind Viewing 5 replies - 1 through 5 (of 5 total) * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [4 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15663186) * Hi [@aravind21](https://wordpress.org/support/users/aravind21/) , * Thanks for reaching out! * We understand that you are, at times, experiencing issues when multiple orders are coming through with the same order number. * ``` WC Version: 5.6.0 WP Version: ❌ 5.8.1 - There is a newer version of WordPress available (5.9.3) ``` * I am able to see from the **System Status** you have provided, that you have not yet updated WordPress and WooCommerce to their latest versions. I would recommend doing this as a first step and see if this makes any difference? * Please let us know how this goes. - This reply was modified 4 years, 2 months ago by [Roxy](https://wordpress.org/support/users/roxannestoltz/). * [Mashi](https://wordpress.org/support/users/shaonback2/) * (@shaonback2) * [4 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15663436) * Hi [@aravind21](https://wordpress.org/support/users/aravind21/), * > WC Database Version: 5.5.2 * It appears your database version doesn’t match the WooCommerce version that you have. Please consider updating your database after updating WooCommerce and WordPress and see if that helps. * You can update the WooCommerce database from the WooCommerce → Status → Tools → Update database area. **Also: Before you do that, please do make a full backup of your site!** * Let us know how it goes. * Thread Starter [aravind21](https://wordpress.org/support/users/aravind21/) * (@aravind21) * [4 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15663630) * Actually the issue is not persistent. It occurs very few times. There is another environment for the site where the same issue occurs. I can see that database version for that site matches the woocommerce version. * > _WC Database Version: 5.6.0 _ * There is no way I can be sure that the issue won’t occur again after I try updating the plugin. Is there any reason this issue occurs ? - This reply was modified 4 years, 2 months ago by [aravind21](https://wordpress.org/support/users/aravind21/). * [Mashi](https://wordpress.org/support/users/shaonback2/) * (@shaonback2) * [4 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15664146) * Thanks for getting back to us [@aravind21](https://wordpress.org/support/users/aravind21/)! * It is recommended to have the same database version as WooCommerce for the WooCommerce plugin to work properly. Details: [https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice](https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice) Maybe the issue you are facing is happening for another reason however, we can’t confirm that yet. * We previously suggested updating WooCommerce, WordPress, and WooCommerce database. Can you please try doing that on a staging site and see if that helps? * If that doesn’t then please share your WooCommerce error logs(if available) with us. Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 1 month ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15689661) * We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue. * Thanks. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Duplicate orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [duplicate orders](https://wordpress.org/support/topic-tag/duplicate-orders/) * 5 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/duplicate-orders-13/#post-15689661) * Status: resolved