Support » Plugin: PayPal Express Checkout Payment Gateway for WooCommerce » Duplicate order was processed using the same Paypal Transaction ID

  • Resolved lalarnz

    (@lalarnz)


    We got a duplicate order that was paid though paypal. Woocommerce both tagged the order as processing but we only 1 payment was made so its using the same transaction for the order.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @lalarnz,

    We tried to replicate the issue in our testing site but were unable to do so as the orders were correctly processed.

    Did the user charged twice or is it just the order being created twice? If it is just the order, it might be due to some network issues and the user might have clicked the checkout button twice.

    vividream

    (@vividream)

    Hi @webtoffee,
    We also have this issue.
    We process our orders exclusively via paypal express checkout.
    The other week we had a massive influx of orders.
    About 5-10% of them would create a duplicate order on the woocommerce “orders” page, however only one payment can be seen on the backend of paypal.
    We also get the occassional “pending payment” from a customer, however this shouldn’t happen as it’s going through paypal.
    Really need a fix on this as it’s making things very difficult for us.
    I refunded one customer’s duplicate order and nothing changed with the payment they sent when looking at paypal.
    If you need more info please email: jacob@vividream.com
    Please help us fix this.
    Jacob

    Plugin Author webtoffee

    (@webtoffee)

    Hi @vividream, @lalarnz,

    We are unable to replicate the issue upon our tests in our dev environments. Please reach us via support forum here with staging site details.

Viewing 3 replies - 1 through 3 (of 3 total)
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