Support » Plugin: WooCommerce » Duplicate Order & stock going into backorder

  • Resolved MagineM

    (@maginem)


    Hi,

    So lately on my client’s ecommerce (B2B) site, there appear to be more and more duplicate orders coming through (randomly). Example: An order is placed and that is then duplicated once, twice with the most being five times. With this, the stock is adjusted each time and eventually goes into backorder when there is no more stock. This should not be allowed. This lets me believe that the duplicates are clearly being made by the system, which also has the permission to create backorders, as the customer is not.

    We’ve also had one order come in with no Order Notes (so no stock adjustments).

    Note: The order does not pass through a payment gateway, as the final order is invoiced out etc. through a different system. (Not connected to this)

    Any ideas as to what the issue could be?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi, any ideas or maybe known issues? Getting a bit desperate here and client getting impatient.

    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hello @maginem,

    That is a puzzling situation. You mentioned this not going through a payment gateway. How is checkout handled on the site? I understand the final amount is invoiced, but some gateway has to be enabled in order for the customer to complete checkout. My first suspicion would be that this is being triggered more than once on some orders.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks!

    Hi,

    The customer places the order with just the default EFT (Direct Payment Option). So just like a basic shop.

    Here is my system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): ***
    Site address (URL): ***
    WC Version: 3.7.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.23-1+0~20191008.27+debian8~1.gbp021266
    PHP Post Max Size: 32 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 3500
    cURL Version: 7.38.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.41-MariaDB-1~jessie
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.7.1
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 398.45MB
    Database Data Size: 265.25MB
    Database Index Size: 133.20MB
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (56) ###
    
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    ### Must Use Plugins (1) ###
    
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    Author URL: https://www.maginemedia.com/
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    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hello @maginem,

    Thanks for getting back with us about this. Here are a few possibilities of things that could cause this based on the System Status Report.

    1. The optimization plugins. Sometimes these can cause unintended issues at checkout such as duplicate orders.
    2. WP Super Cache. Caching is a great way to speed up a site, but it can also cause problems, especially at checkout.

    Here’s what I would suggest. Set up a staging site, a copy of your live site for testing. The WP Staging plugin can be used for that.

    Then on the staging site, try to create a test order and see if you can get a duplicate there. If you can, then disable the optimizing plugins and WP Super Cache. Try again and see if you can cause a duplicate order. If you can, then it’s likely these plugins may need some adjustments to work best at checkout.

    Try to exclude the cart, checkout and account pages from being optimized and cached. Should you still have duplicate orders with these disabled, then try turning off all plugins except for WooCommerce and use the Twenty Nineteen theme. See if you can make duplicate orders at that point.

    Let me know what you find out.

    Hi,

    Thanks for the feedback.
    I have looked into the caching issue (and the relevant commerce pages have been excluded from the beginning), but this duplication problem only seems to be a recent occurrence. Over the past couple of days there has been no problem. So it does seem a bit random and possibly could also be related to the server. The reports don’t show any obvious issues however.
    If the issue does persist or flare up again, I’ll have to try and clone the site and replicate the issues on a staging site to test further.

    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hello @maginem,

    Hopefully, the issue is resolved now. If it does start happening again, please let us know what you find out with the staging site. We’d be happy to help out.

    Best

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