Support » Plugin: WooCommerce » Duplicate Order Emails

  • Resolved Kanger



    Some orders (about 20%) are generating two ‘notification of new order emails’.

    Some are paid with Paypal, but not all of them a lot paid with paypal seem to just generate one.

    Any ideas what could be going on? Thank you in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Zach W


    Automattic Happiness Engineer


    Sorry to hear about this issue!

    Are you as the site Admin receiving duplicate new order emails, or the customer is receiving the duplicate emails? I’m guessing you as the Admin are receiving the duplicate emails, correct?

    Are you only using PayPal as your payment option, or are you using others as well? If you’re also using other payment options, can you let us know which ones? And to clarify, the duplicate order emails happen randomly when any of the payment options are used?

    Sometimes we see this issue if Paypal Standard is used and you have both an IPN and PDT setup, can you check that’s not the case? You should only be using one and not the other.

    If you’re not using Paypal Standard, let us know which PayPal option you’re using.

    Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. Thanks!

    Missy a11n


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

    We have this problem intermittently, sometimes four of the same email. Our site is a social service site that doesn’t charge any money, so any PayPal or other payment service transactions aren’t in play. We’re hosted on SiteGround.

    Thanks for your attention.

    Zach W


    Automattic Happiness Engineer

    Howdy @ccouch25!

    Since this thread is already marked as Resolved can you please open a new thread and we’ll help you out there? Thanks!

    Done, thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Duplicate Order Emails’ is closed to new replies.