Title: Duplicate Notification from Forms Last modified: July 28, 2020 --- # Duplicate Notification from Forms * Resolved [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/) * Hi, * All of my forms are sending duplicate notifications. There is only one email address added to the “Send to Email Address” in all forms. If I add a second, comma separated email address, both email addresses receive 2 duplicate notifications with the same time stamp. - This topic was modified 5 years, 9 months ago by [nancy68](https://wordpress.org/support/users/nancy68/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-notification-forms%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/) * (@ethanchoi) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13189722) * Hi [@nancy68](https://wordpress.org/support/users/nancy68/), * When you get the chance, could you let me know if you have the [CC field](https://a.supportally.com/flhcGY) enabled in your notification? * If you’re using the CC field, please be sure to only include one email in the‘ Send To Email Address’ field. Otherwise, each additional email in this field will result in an extra copy of the notification sent to each address in the CC field. * Hope this helps! * Thread Starter [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13269817) * Hi, * Sorry, I didn’t get notified of this response. The CC Field is NOT enabled and I cannot see any reason for 2 emails being sent. * Thank you * Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/) * (@ethanchoi) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13280067) * Hi [@nancy68](https://wordpress.org/support/users/nancy68/), * Thanks for the updates. * When you get the chance, could you take a screenshot of your notification settings and share it with us here? * Thanks! * Thread Starter [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13282371) * Hi, * The screenshot is here [https://snipboard.io/2iDnk8.jpg](https://snipboard.io/2iDnk8.jpg) * Please let me know how to fix this issue. * Thank you, * Nancy * Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/) * (@ethanchoi) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13288916) * Hey [@nancy68](https://wordpress.org/support/users/nancy68/), * Thanks for sharing that screenshot. * The notification settings seem odd in that screenshot, and it looks like there are two ‘From Email’, ‘Reply-to’ and ‘Message’ fields. * When you get the chance, could you check if the screenshot is indeed showing the notification settings on your site correctly? * In case it helps, here’s a [screenshot](https://a.supportally.com/M2ezcT) of how the notification settings screen should look. * Please let me know. * Thanks! * Thread Starter [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 9 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13289549) * Hi, * Sorry, that is somehow a result of the screenshot and not the actual page. I have taken a new screenshot here: [https://snipboard.io/AhfDym.jpg](https://snipboard.io/AhfDym.jpg) As you can tell, it is similar to your screenshot with no entry in the CC line. * Regards, * Nancy * Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/) * (@ethanchoi) * [5 years, 8 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13304029) * Hi [@nancy68](https://wordpress.org/support/users/nancy68/), * Thanks for the update! * When you get the chance, could you try to [set up debugging on your site](https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/) to see if any error messages can be logged? If there are any error messages, please share it with us here. * Thanks! * Thread Starter [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 8 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13306775) * Hi, * I have turned on debugging on the site and test the form. I am still getting 2 notifications and I am NOT getting any errors in the error log. * Any other ideas? * Regards, * Nancy * Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/) * (@ethanchoi) * [5 years, 8 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13322157) * Hi [@nancy68](https://wordpress.org/support/users/nancy68/), * Thanks for the update. * When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on [troubleshooting WordPress](https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/) to see if it helps resolve the issue? * Thanks! * Thread Starter [nancy68](https://wordpress.org/support/users/nancy68/) * (@nancy68) * [5 years, 8 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13323639) * Hi, * I did these steps before I reached out to you. I will try a different form plugin to see if that corrects it. * THank you, * Nancy Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Duplicate Notification from Forms’ is closed to new replies. * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748) * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/) * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/) * 10 replies * 2 participants * Last reply from: [nancy68](https://wordpress.org/support/users/nancy68/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/duplicate-notification-forms/#post-13323639) * Status: resolved