Duplicate metadata line on Woocommerce product

  • Resolved mathis70

    (@mathis70)


    5 months, 1 week ago

    Hi,

    I print orders using your “Print Invoices & Delivery Notes” plugin.
    Since V7, some option fields appear duplicated in the invoice (wcdn-item-meta): the same option is printed on two lines for products that use Extra Product Options.

    Do you know why this happens or how it can be prevented? “Extra Product Option” developer’s told me it was your plugin make this happens.

    Thank you for your help

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support anjitha21

    (@anjitha21)

    5 months, 1 week ago

    Hi @mathis70

    The metadata display issue was already fixed in the latest plugin version v7.1.1.

    Could you please share a screenshot of the duplicated option fields along with more details about the issue?

    Also, please let us know in which document the duplication is appearing (Invoice, Packing Slip, Delivery Note, etc.).

    This will help us check the issue further from our end.

    Looking forward for your reply.

    Thread Starter mathis70

    (@mathis70)

    5 months, 1 week ago

    Thanks for the fast answer.

    It happen to all (Invoice, Packing Slip, Delivery Note, etc.)

    Print screen : https://www.bazarouchy.com/1.jpg

    Here is the link to the item : https://www.bazarouchy.com/en/shop/1-3603-spartan/

    Thanks again for the support
    M.

    emmaswl

    (@emmaswl)

    5 months ago

    I have the same issue using Extra Product Options plug in too

    Plugin Support anjitha21

    (@anjitha21)

    5 months ago

    Hi @emmaswl @mathis70

    The issue could not be replicated on our test setup.

    We tested with:

    • WooCommerce Print Invoices & Delivery Notes v7
    • Extra Product Options plugin
    • Product options added to order items

    On our end, the product option metadata is displayed only once:
    https://prnt.sc/HHihpVaaAxKZ

    Could you please help us with the following details?

    • Which Extra Product Options plugin are you using (plugin name + version)?
    • Does the duplication happen for all option types or only specific fields?
    • Could you share a screenshot of the configuration of the Extra Product option plugin and order item meta from the WooCommerce order edit page?

    This will help us identify whether the duplication is coming from the order meta itself or from a compatibility issue with a specific configuration.

    Looking forward to your response.

    emmaswl

    (@emmaswl)

    5 months ago

    Hi,

    I am using Extra Product Options Version 7.5.7.1, duplication happens on all field (perhaps the duplication is triggered by more than one field being present on the product?). Please see screenshots here:

    Happy to provide temporary login info to investigate

    Many thanks,
    Emma

    Plugin Support anjitha21

    (@anjitha21)

    5 months ago

    Hi @emmaswl

    Thank you for providing the details.

    To investigate this further, could you please email us at ‘support at tychesoftwares dot com’ with the relevant details and temporary admin access to your site?

    This will help us troubleshoot the issue more effectively.

    We appreciate your cooperation and look forward to resolving this for you.

    emmaswl

    (@emmaswl)

    5 months ago

    @anjitha21 email sent 🙂

    Thread Starter mathis70

    (@mathis70)

    5 months ago

    Same version on my side (Extra Product Options Version 7.5.7.1).
    It is weird, because it do not happen with every field ! some field are not duplicated, but most of the field are.
    Thanks to investigate !

    Plugin Support anjitha21

    (@anjitha21)

    5 months ago

    Hi @mathis70

    Thank you for reporting this issue.

    Our developers are currently working on this issue.

    The fix will be included in the upcoming release in the coming week.

    We appreciate your patience and understading.

    Thread Starter mathis70

    (@mathis70)

    4 months, 3 weeks ago

    Hi there,

    Unfortunately the lastest update did not resolve the issue of duplication meta.
    Regards

    Plugin Support anjitha21

    (@anjitha21)

    4 months, 3 weeks ago

    Hi @mathis70

    We are sorry to hear that the issue persist.

    We will check again this with our developer and get back to you with an update.

    Plugin Support anjitha21

    (@anjitha21)

    4 months, 3 weeks ago

    Hi @mathis70

    We checked this issue locally using the Extra Product Options plugin, and everything appears to be working correctly from our end. We also performed additional debugging and could not identify any conflicts.

    Since the issue seems to be occurring only on your site, could you please provide temporary access details so that we can investigate the issue directly in your setup?

    This will help us identify if there is any site-specific conflict or configuration causing the problem.

    Plugin Support anjitha21

    (@anjitha21)

    4 months, 2 weeks ago

    Hi @mathis70

    To investigate this further, could you please email us at ‘support at tychesoftwares dot com’ with the relevant details and temporary admin access to your site? This will help us troubleshoot the issue more effectively.

    We appreciate your cooperation and look forward to resolving this for you.

Viewing 13 replies - 1 through 13 (of 13 total)

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