Title: Duplicate emails Last modified: June 13, 2019 --- # Duplicate emails * Resolved [iraton](https://wordpress.org/support/users/iraton/) * (@iraton) * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/) * Hello * There seems to be a bug after the last update, new order emails sent to customers or admins from stripe (does not happens when they pay with paypal) are being sent 2 or 3 times. * Any help with this? * Stripe version: Version 4.2.0 WooCommerce version 3.6.4 * It was working properly before last update, only happens with stripe gateway, not with paypal. Viewing 6 replies - 1 through 6 (of 6 total) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11633000) * Hi there, * Thanks for reaching out. * I’ve tested this on a default install (just WooCommerce, Storefront theme, and Stripe active), and I cannot reproduce this behavior. Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to _WooCommerce > Status > System Status > Get System Report_ in your WP-Admin dashboard. * Thanks! * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11633485) * Hey [@iraton](https://wordpress.org/support/users/iraton/) * Can you provide any extra information about this? We’re tracking this here – [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/889](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/889) * Thanks, * Thread Starter [iraton](https://wordpress.org/support/users/iraton/) * (@iraton) * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11635735) * Hi There [@laceyrod](https://wordpress.org/support/users/laceyrod/) * ``` ### WordPress Environment ### WordPress address (URL): **** Site address (URL): **** WC Version: 3.6.4 Log Directory Writable: ✔ WP Version: 5.2.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.18 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.0.2g PHP Version: 7.2.18-1+ubuntu16.04.1+deb.sury.org+1 PHP Post Max Size: 200 MB PHP Time Limit: 4500 PHP Max Input Vars: 1000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Woodmart Version: 3.8.0 Author URL: http://themeforest.net/user/xtemos Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-product_cat.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-header.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.5/emails/email-order-details.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.5/emails/email-order-items.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-styles.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php /home/admin/web/citylifedirectusa.com/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php version 3.1.0 is out of date. The core version is 3.6.0 woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 6,711 Oldest: 2019-05-14 02:13:09 -0400 Newest: 2019-06-13 13:58:29 -0400 Pending: 13 Oldest: 2019-06-13 13:58:30 -0400 Newest: 2019-06-18 02:19:28 -0400 Canceled: 0 Oldest: – Newest: – In-progress: 1 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * Thread Starter [iraton](https://wordpress.org/support/users/iraton/) * (@iraton) * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11635741) * [@dougaitken](https://wordpress.org/support/users/dougaitken/) * Ok will go there * [Gal Baras](https://wordpress.org/support/users/galbaras/) * (@galbaras) * [6 years, 11 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11647197) * [@iraton](https://wordpress.org/support/users/iraton/) can you please test 4.2.1 and advise whether it fixes this problem? * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [6 years, 10 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11666141) * Hi there, * This thread has been inactive for a bit now, so I’m going to mark it as `Resolved`. Updating to 4.2.1, as seen in the changelog, should have resolved this problem: [https://wordpress.org/plugins/woocommerce-gateway-stripe/#developers](https://wordpress.org/plugins/woocommerce-gateway-stripe/#developers) * Please feel free to open a new thread if you need further support. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Duplicate emails’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 6 replies * 4 participants * Last reply from: [laceyrod](https://wordpress.org/support/users/laceyrod/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/duplicate-emails-18/#post-11666141) * Status: resolved