Duplicate EMail

  • Resolved wpdevguy18

    (@wpdevguy18)


    4 years, 5 months ago

    Hello,

    Send To Email Address: test@gmail.com, test1@gmail.com

    The “test1@gmail.com” email will receive one email which is good, the issue is “test@gmail.com” will received two emails, the email sent to “test1@gmail.com” was received on the “test@gmail.com” as well that makes two email.

    Please help me resolve it.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    4 years, 5 months ago

    Hi @wpdevguy18,

    When you get the chance, could you share a screenshot of the notification settings of your site? You could replace the actual email address with placeholders if you’d like to.

    In case it helps, if you’re using the CC field, please be sure to only include one email in the Send To Email Address field. Otherwise, each additional email in this field will result in an extra copy of the notification sent to each address in the CC field.

    Thanks!

    Plugin Support Ethan Choi

    (@ethanchoi)

    4 years, 5 months ago

    Hi @wpdevguy18,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

    Thread Starter wpdevguy18

    (@wpdevguy18)

    4 years, 5 months ago

    Hi Ethan,

    Here’s the screenshot: https://prnt.sc/pvuzqf

    I did not use the CC field.

    Now as you can see on screenshot below the test@gmail email receive two emails, the email sent to test2@gmail.com was sent to test2@gmail.com as well.

    https://prnt.sc/pvv2m9

    Thanks!

    Plugin Support Ethan Choi

    (@ethanchoi)

    4 years, 5 months ago

    Hi @wpdevguy18,

    Thanks for the details.

    I was not able to replicate the issue on my end. When you get the chance, could you check if there is any auto-forwarding from your second email account?

    Thanks!

    Thread Starter wpdevguy18

    (@wpdevguy18)

    4 years, 5 months ago

    Hi Ethan,

    Are you referring to “test2@gmail.com”?

    By the way I’m using WP Mail SMTP as well because i’m using a gsuite account to receive those emails.

    Thanks.

    Plugin Support Ethan Choi

    (@ethanchoi)

    4 years, 5 months ago

    Hi @wpdevguy18,

    Yes, could you check if there are any auto-forwarding in any of your email accounts?

    Thanks!

    Plugin Support Ethan Choi

    (@ethanchoi)

    4 years, 5 months ago

    Hi @wpdevguy18,

    We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. But if you’d like more help with this, please feel free to reach out again.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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