Hi there!

For further troubleshooting, please get back to us with:

1. System Status Report:

You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

2. A screenshot of Square settings (WooCommerce > Settings > Square > Settings)

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
You can share the direct link to the image as a response to this topic.

3. Square Logs:

Can you please share the Square logs for those duplicate orders as well, or is the log you shared originally specifically for those orders?

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]`

Hi there!

Apologies for the delay in response here.

Nothing stands out in the System Status Report apart from the outdated WooCommerce database, which may not likely be the cause here, but is still worth checking if an update via WooCommerce > Status > Tools > Update database > Click – Update (Button on right) makes a difference in the duplicate orders you’re seeing on the store.

Looking at the screenshot, all the orders seem to be for one user. Are you seeing this behavior with other customers as well, or is it just this customer?

Thank you for working with us on this.

We’ll try updating the WC database and see in coming days if the issue persist. Please don’t close this thread 🙂

Sounds like a plan! Please also make sure to cross-check if the issue is specific to this customer, or other customers as well.