I really want to love Surecart. The setup process is loads easier than Woocommerce. And while it’s not as extendable, there are pros – like it stores the customer data off site making it easier to handle site updates and maintenance without losing order data.
However I am having some MAJOR trust issues with the platform. Recently, a client experienced a duplicate charge for a deposit payment during the third month of an automated subscription. This overcharge has understandably upset my client, and while I was able to refund the extra fee, I was paying for the extra payment processing fees out of my own pocket with no offer of reimbursement from Surecart for their error.
Surecart says they have 24/7 support on every page of their website, but it took them 4 days to reply to what should be a critical error – duplicate charging a credit card without permission is serious. Not only did they not respond with details but they assured me the issue was fixed even though nothing in their changelog mentions the issue. I tried to post about this on their community Facebook page (linked on their website) and the admins blocked it – raising additional red flags as it feels like they are trying to suppress this bug.
I was supposed to launch a client’s site with Surecart this week. It’s been nearly fully developed, and now I’m having 2nd thoughts of scrapping it and just going back to Woocommerce.
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