Support » Plugin: WooCommerce » Dummy Data show instead of actual product content/data

  • Resolved touseef76

    (@touseef76)


    Hi,
    In woo commerce, I login and added product in the cart and product’s data showing properly. logout and again login go to cart page, product’s data show dummy content instead of actual product’s data just like before added.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @touseef76 ,

    Thanks for reaching out!

    I understand that once adding items to the cart while logged in, and then logging out and then back in again, your cart items are replaced with dummy content, is this correct?

    As a first step, kindly navigate to WooCommerce > Status Tools and do the following to see if it makes any difference:

    > Clear WooCommerce transients

    > Clear expired transients

    > Recount terms

    > Regenerate Product lookup tables

    > Clear customer sessions

    Additionally, please clear all site and browser cache:

    https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress

    If that makes no difference to the issue you are experiencing then please could you share a copy of your sites System Status report in order to have a clear understanding of your site’s setup

    You can find this by navigating to WooCommerce → Status. Select Get system report and then Copy for support.

    Once you have this you can paste your response here.

    Thanks!

    Thread Starter touseef76

    (@touseef76)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://tfnn.co
    Site address (URL): https://tfnn.co
    WC Version: 5.1.1
    REST API Version: ✔ 5.1.1
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.8 - There is a newer version of WordPress available (6.0.1)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.17
    PHP Post Max Size: 516 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: btp_
    Total Database Size: 30.40MB
    Database Data Size: 26.09MB
    Database Index Size: 4.31MB
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    wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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    wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 211
    custom_css: 1
    custom-css-js: 3
    elementor_library: 1
    nav_menu_item: 21
    page: 24
    popup: 2
    popup_theme: 8
    post: 6
    product: 15
    product_variation: 79
    revision: 114
    shop_coupon: 2
    shop_order: 36
    user_registration: 2
    viwec_template: 14
    wcsf: 3
    wcsf_question: 7
    wpcf7_contact_form: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (41) ###
    
    Redux: by Redux.io – 4.2.14
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
    AMP: by AMP Project Contributors – 2.0.11
    Starter Templates: by Brainstorm Force – 2.7.5
    BackUpWordPress: by XIBO Ltd – 3.11
    Classic Widgets: by WordPress Contributors – 0.2
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Simple Custom CSS and JS: by SilkyPress.com – 3.36
    Duplicate Page: by mndpsingh287 – 4.4.8
    Elementor: by Elementor.com – 3.1.4
    Envato Market: by Envato – 2.0.1
    Elementor - Header, Footer & Blocks: by Brainstorm Force
    Nikhil Chavan – 1.5.8
    
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
    Moyasar Payment Gateway: by Moyasar Team – 3.1.4
    MyFatoorah - WooCommerce: by MyFatoorah – 2.0.1.8
    Newsletter: by Stefano Lissa & The Newsletter Team – 7.1.2
    One Click Demo Import: by ProteusThemes – 2.6.1
    CF Page or Post Duplicator: by Carlos Fazenda – 1.1
    Popup Maker: by Popup Maker – 1.16.7
    Really Simple SSL: by Really Simple Plugins – 4.0.11
    Slider Revolution: by ThemePunch – 6.4.3
    Shortcodes Ultimate: by Vladimir Anokhin – 5.9.8
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.9
    tfn Measurements: by  – 1
    Theme My Login: by Theme My Login – 7.1.3
    User Registration Advanced Fields: by WPEverest – 1.4.1
    User Registration Content Restriction: by WPEverest – 1.1.3
    User Registration Extras: by WPEverest – 1.0.5
    User Registration WooCommerce: by WPEverest – 1.2.3
    User Registration: by WPEverest – 1.9.6
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
    YellowPencil Pro: by WaspThemes – 7.5.6
    Google Analytics and Google Tag Manager by WebKinder: by WebKinder – 1.9.4
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
    Manually Approved Reviews for WooCommerce: by Tim Eckel – 1.2
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.13
    WooCommerce Step Filter: by troll_winner@mail.ru – 7.8.1
    WooCommerce: by Automattic – 5.1.1
    Yoast SEO: by Team Yoast – 15.9.2
    Zakeke Interactive Product Designer: by Zakeke – 2.4.11
    
    ### Inactive Plugins (9) ###
    
    Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.4
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.9
    
    Astute custom emails: by  –
    Classic Editor: by WordPress Contributors – 1.6
    Customer Reviews for WooCommerce: by CusRev – 4.44
    testing: by  – 1
    Unyson: by ThemeFuse – 2.7.24
    WooCommerce Email Template Customizer Premium: by VillaTheme – 1.0.1.2
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.6
    
    ### Dropin Plugins (2) ###
    
    db-error.php: db-error.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SAR (ر.س)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: #1296 - /cart/
    Checkout: #1293 - /checkout/
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #1596 - /privacy-policy/
    
    ### Theme ###
    
    Name: Tfnn
    Version: (update to version 0 is available)
    Author URL: http://astutesol.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: tfnn/woocommerce/archive-product.php
    tfnn/woocommerce/auth/footer.php
    tfnn/woocommerce/auth/form-grant-access.php
    tfnn/woocommerce/auth/form-login.php
    tfnn/woocommerce/auth/header.php
    tfnn/woocommerce/cart/cart-empty.php
    tfnn/woocommerce/cart/cart-item-data.php
    tfnn/woocommerce/cart/cart-shipping.php
    tfnn/woocommerce/cart/cart-totals.php
    tfnn/woocommerce/cart/cart.php
    tfnn/woocommerce/cart/cross-sells.php
    tfnn/woocommerce/cart/mini-cart.php
    tfnn/woocommerce/cart/proceed-to-checkout-button.php
    tfnn/woocommerce/cart/shipping-calculator.php
    tfnn/woocommerce/checkout/cart-errors.php
    tfnn/woocommerce/checkout/form-billing.php
    tfnn/woocommerce/checkout/form-checkout.php
    tfnn/woocommerce/checkout/form-coupon.php
    tfnn/woocommerce/checkout/form-login.php
    tfnn/woocommerce/checkout/form-pay.php
    tfnn/woocommerce/checkout/form-shipping.php
    tfnn/woocommerce/checkout/order-receipt.php
    tfnn/woocommerce/checkout/payment-method.php
    tfnn/woocommerce/checkout/payment.php
    tfnn/woocommerce/checkout/review-order.php
    tfnn/woocommerce/checkout/terms.php
    tfnn/woocommerce/checkout/thankyou.php
    tfnn/woocommerce/content-product-cat.php
    tfnn/woocommerce/content-product.php
    tfnn/woocommerce/content-single-product.php
    tfnn/woocommerce/content-widget-price-filter.php
    tfnn/woocommerce/content-widget-product.php
    tfnn/woocommerce/content-widget-reviews.php
    tfnn/woocommerce/emails/admin-cancelled-order.php
    tfnn/woocommerce/emails/admin-failed-order.php
    tfnn/woocommerce/emails/admin-new-order.php
    tfnn/woocommerce/emails/customer-completed-order.php
    tfnn/woocommerce/emails/customer-invoice.php
    tfnn/woocommerce/emails/customer-new-account.php
    tfnn/woocommerce/emails/customer-note.php
    tfnn/woocommerce/emails/customer-on-hold-order.php
    tfnn/woocommerce/emails/customer-processing-order.php
    tfnn/woocommerce/emails/customer-refunded-order.php
    tfnn/woocommerce/emails/customer-reset-password.php
    tfnn/woocommerce/emails/email-addresses.php
    tfnn/woocommerce/emails/email-customer-details.php
    tfnn/woocommerce/emails/email-downloads.php
    tfnn/woocommerce/emails/email-footer.php
    tfnn/woocommerce/emails/email-header.php
    tfnn/woocommerce/emails/email-order-details.php
    tfnn/woocommerce/emails/email-order-items.php
    tfnn/woocommerce/emails/email-styles.php
    tfnn/woocommerce/emails/plain/admin-cancelled-order.php
    tfnn/woocommerce/emails/plain/admin-failed-order.php
    tfnn/woocommerce/emails/plain/admin-new-order.php
    tfnn/woocommerce/emails/plain/customer-completed-order.php
    tfnn/woocommerce/emails/plain/customer-invoice.php
    tfnn/woocommerce/emails/plain/customer-new-account.php
    tfnn/woocommerce/emails/plain/customer-note.php
    tfnn/woocommerce/emails/plain/customer-on-hold-order.php
    tfnn/woocommerce/emails/plain/customer-processing-order.php
    tfnn/woocommerce/emails/plain/customer-refunded-order.php
    tfnn/woocommerce/emails/plain/customer-reset-password.php
    tfnn/woocommerce/emails/plain/email-addresses.php
    tfnn/woocommerce/emails/plain/email-customer-details.php
    tfnn/woocommerce/emails/plain/email-downloads.php
    tfnn/woocommerce/emails/plain/email-order-details.php
    tfnn/woocommerce/emails/plain/email-order-items.php
    tfnn/woocommerce/global/breadcrumb.php
    tfnn/woocommerce/global/form-login.php
    tfnn/woocommerce/global/quantity-input.php
    tfnn/woocommerce/global/sidebar.php
    tfnn/woocommerce/global/wrapper-end.php
    tfnn/woocommerce/global/wrapper-start.php
    tfnn/woocommerce/loop/add-to-cart.php
    tfnn/woocommerce/loop/loop-end.php
    tfnn/woocommerce/loop/loop-start.php
    tfnn/woocommerce/loop/no-products-found.php
    tfnn/woocommerce/loop/orderby.php
    tfnn/woocommerce/loop/pagination.php
    tfnn/woocommerce/loop/price.php
    tfnn/woocommerce/loop/rating.php
    tfnn/woocommerce/loop/result-count.php
    tfnn/woocommerce/loop/sale-flash.php
    tfnn/woocommerce/myaccount/dashboard.php
    tfnn/woocommerce/myaccount/downloads.php
    tfnn/woocommerce/myaccount/form-add-payment-method.php
    tfnn/woocommerce/myaccount/form-edit-account.php
    tfnn/woocommerce/myaccount/form-edit-address.php
    tfnn/woocommerce/myaccount/form-login.php
    tfnn/woocommerce/myaccount/form-lost-password.php
    tfnn/woocommerce/myaccount/form-reset-password.php
    tfnn/woocommerce/myaccount/lost-password-confirmation.php
    tfnn/woocommerce/myaccount/my-account.php
    tfnn/woocommerce/myaccount/my-address.php
    tfnn/woocommerce/myaccount/my-downloads.php
    tfnn/woocommerce/myaccount/my-orders.php
    tfnn/woocommerce/myaccount/navigation.php
    tfnn/woocommerce/myaccount/orders.php
    tfnn/woocommerce/myaccount/payment-methods.php
    tfnn/woocommerce/myaccount/view-order.php
    tfnn/woocommerce/notices/error.php
    tfnn/woocommerce/notices/notice.php
    tfnn/woocommerce/notices/success.php
    tfnn/woocommerce/order/form-tracking.php
    tfnn/woocommerce/order/order-again.php
    tfnn/woocommerce/order/order-details-customer.php
    tfnn/woocommerce/order/order-details-item.php
    tfnn/woocommerce/order/order-details.php
    tfnn/woocommerce/order/order-downloads.php
    tfnn/woocommerce/order/tracking.php
    tfnn/woocommerce/product-searchform.php
    tfnn/woocommerce/single-product/add-to-cart/external.php
    tfnn/woocommerce/single-product/add-to-cart/grouped.php
    tfnn/woocommerce/single-product/add-to-cart/simple.php
    tfnn/woocommerce/single-product/add-to-cart/variable.php
    tfnn/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    tfnn/woocommerce/single-product/add-to-cart/variation.php
    tfnn/woocommerce/single-product/meta.php
    tfnn/woocommerce/single-product/photoswipe.php
    tfnn/woocommerce/single-product/price.php
    tfnn/woocommerce/single-product/product-attributes.php
    tfnn/woocommerce/single-product/product-image.php
    tfnn/woocommerce/single-product/product-thumbnails.php
    tfnn/woocommerce/single-product/rating.php
    tfnn/woocommerce/single-product/related.php
    tfnn/woocommerce/single-product/review-meta.php
    tfnn/woocommerce/single-product/review-rating.php
    tfnn/woocommerce/single-product/review.php
    tfnn/woocommerce/single-product/sale-flash.php
    tfnn/woocommerce/single-product/share.php
    tfnn/woocommerce/single-product/short-description.php
    tfnn/woocommerce/single-product/stock.php
    tfnn/woocommerce/single-product/tabs/additional-information.php
    tfnn/woocommerce/single-product/tabs/description.php
    tfnn/woocommerce/single-product/tabs/tabs.php
    tfnn/woocommerce/single-product/title.php
    tfnn/woocommerce/single-product/up-sells.php
    tfnn/woocommerce/single-product-reviews.php
    tfnn/woocommerce/single-product.php
    tfnn/woocommerce/taxonomy-product-cat.php
    tfnn/woocommerce/taxonomy-product-tag.php
    
    ### Action Scheduler ###
    
    Complete: 75
    Oldest: 2022-06-30 08:34:40 +0300
    Newest: 2022-07-21 14:21:47 +0300
    
    Failed: 1
    Oldest: 2021-03-25 16:19:43 +0300
    Newest: 2021-03-25 16:19:43 +0300
    
    Pending: 12
    Oldest: 2022-07-21 14:29:18 +0300
    Newest: 2022-07-21 14:29:28 +0300
    
    ### Status report information ###
    
    Generated at: 2022-07-21 14:29:24 +03:00
    

    Hi @touseef76 ,

    Thanks for sharing your System Status report.

    WP Version: ❌ 5.8 - There is a newer version of WordPress available (6.0.1)
    WC Version: 5.1.1
    WC Database Version: 5.1.1

    As per the status report, I am able to see that you have an outdated version of WordPress and WooCommerce, as well as an outdated WooCommerce Database, which does not match the WooCommerce core version.

    As a next step, please could you update these, in order to obtain optimal functionality?

    Below is a guide on how to update WooCommerce:
    https://woocommerce.com/document/how-to-update-woocommerce/

    Additionally, please update your WooCommerce Database to match the core version. This can be done via WooCommerceStatusToolsUpdate database.

    Below is more detailed documentation on this:
    https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    Please ensure that you have a good backup of your full site and database in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    If the update makes no difference to the issue you are currently experiencing, please could you temporarily switch your theme to the default WooCommerce Storefront theme, as your current theme is overriding the cart page templates, which may also be the cause of this issue.

    Please let me know how this goes!

    Thread Starter touseef76

    (@touseef76)

    Hi,
    I changed my theme to Storefront theme(for testing), but problem remains same.

    Hi @touseef76 ,

    Thank you for providing an update!

    I changed my theme to Storefront theme(for testing), but problem remains same

    Kindly confirm if this testing was done after updating to the latest version of WordPress, WooCommerce, and updating the WooCommerce Database to match the core version?

    Additionally, please share any fatal errors you may identify when navigating to WooCommerce → Status → Logs.

    If any fatal errors are found, please share those here.

    Thanks!

    Thread Starter touseef76

    (@touseef76)

    I think It’s due to woocommerce plugin (WooCommerce Step Filter).
    it’s addition data goes to cart. but after logout and again login this (WooCommerce Step Filter) addition data replaced by dummy data. when I removed this it works perfectly fine. but if I add, it’s cause problem.

    • This reply was modified 4 months, 2 weeks ago by touseef76.
    Thread Starter touseef76

    (@touseef76)

    Do you have other solutions?
    What should I do ?

    • This reply was modified 4 months, 2 weeks ago by touseef76.

    Hi @touseef76 ,

    Thank you for the update!

    Please clarify if you are referring to the https://codecanyon.net/item/woocommerce-step-filter/20942605 specifically?

    If so, you would need to reach out to the developers of that specific plugin for further help with this issue as it is that plugin causing the issue.

    You can find access to their support below:

    https://codecanyon.net/item/woocommerce-step-filter/20942605/support#

    I hope this helps 🙂

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