Title: Due date
Last modified: August 22, 2016

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# Due date

 *  [aalcalad](https://wordpress.org/support/users/aalcalad/)
 * (@aalcalad)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/due-date-1/)
 * Hello,
    I’ve been trying this plugin for a week and it’s great to my requirements.
   So I’ve purchased the PRO version. There has been a lot of improvements, but 
   I’m still missing a few things, and I don’t know if they are gonna be implemented
   in the so-expected version 5.
 * I want to implement a Due Date for the ticket, to fulfill by the user, but to
   modify by the agent. I’ve try to do this with a User Field, but there is no DATE
   option in the type of User fields, and user field can’t be modified after creation.
   Could it be possible to include a due date field like Severity (activated or 
   not in settings page)??
 * The other feature i would like to have is the posibility to assign an agent to
   a department, so the agent only can see and modify this department tickets. Like
   the lead admin in the Department, but all agents allowed to view tickets of the
   department.
 * Well, I hope I’ve explained it good enought
    Thanks
 * [https://wordpress.org/plugins/wpsc-support-tickets/](https://wordpress.org/plugins/wpsc-support-tickets/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [jquindlen](https://wordpress.org/support/users/jquindlen/)
 * (@jquindlen)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/due-date-1/#post-5857032)
 * Thank you for the support, it is highly appreciated.
 * I’ll look into the due date thing and see how feasible it is (actually, there’s
   been database fields since 2011 in there for due dates, but never fully implemented.)
 * Version 5.x will allow assignment of an agent to a department, so that they can
   only see and modify that department’s tickets. The new permissions system is 
   in the works and should hit beta status soon.
 * Thanks again!
 *  Thread Starter [aalcalad](https://wordpress.org/support/users/aalcalad/)
 * (@aalcalad)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/due-date-1/#post-5857085)
 * Thank you for your answer!!
    I’m looking forward to see this new version.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Due date’ is closed to new replies.

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## Tags

 * [agents](https://wordpress.org/support/topic-tag/agents/)
 * [departments](https://wordpress.org/support/topic-tag/departments/)
 * [due date](https://wordpress.org/support/topic-tag/due-date/)

 * 2 replies
 * 2 participants
 * Last reply from: [aalcalad](https://wordpress.org/support/users/aalcalad/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/due-date-1/#post-5857085)
 * Status: not a support question