Dubious service provider

  • alexvlb

    (@alexvlb)


    3 years, 5 months ago

    Provider to run away from if you care about your business. The integration is user-friendly, the prices are not necessarily the best, and to be honest, that’s where it ends. The big problem is that we have had parcels declared lost by their carriers for months for which we have never received any compensation, even after many reminders without any concrete action from Sendcloud … In other words, they pocket their commissions + the insurances that we pay to finally let the files drag on until they hope that the customer will give up. After a lot of money lost in the wilderness, we finally opted to stop the haemorrhage by urgently stopping with this clearly dubious service provider.

    • This topic was modified 3 years, 5 months ago by alexvlb.
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  • Plugin Author Sendcloud

    (@sendcloudbv)

    3 years, 5 months ago

    Hi,

    We are sorry to hear that you are not satisfied regarding our service in case something goes wrong with a parcel. We discussed your cases with our Customer Service team and we found 2 open claims. These cases are being handled by the carrier for quite some time now.

    Our colleague contacted you last Tuesday to discuss the possibilities. We will do our best to resolve these claims as soon as possible with the carrier and we’ll keep in touch! We’re sorry for the delay!

    – Senna

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