Title: DROPBOX PRO NOT WORKING Last modified: November 22, 2016 --- # DROPBOX PRO NOT WORKING * Resolved [fivestardance](https://wordpress.org/support/users/fivestardance/) * (@fivestardance) * [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/) * For nearly 3 weeks this plugin has not worked. I receive the error message:Dropbox Backup wasn’t created. PCLZIP_ERR_READ_OPEN_FAIL (-2) : Unable to open file ‘/ home/content/03/7679903/html/wp-content/plugins/hello.php_sucuribackup.1336792800’ in binary read mode Support has been extremely slow and so far not helpful because problem still exist. How do I get a refund? Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [helena46](https://wordpress.org/support/users/helena46/) * (@helena46) * [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/#post-8468612) * Hello, * you’ve got an accurate answer to your opened ticket according to this problem. * Your ticket was created on: **Saturday, 1. October 2016 20:36.** * Our answer with full explanation of the problem and directions how to resolve it was sent to you on: **Saturday, 1. October 2016 22:43** * We answered you within 2 hours and it is quite quick respond. Taking into account that you addressed to us with the same problem, with the same file and error, so we guess that you did not follow our instructions. * Below you can find the copy of your request and our answer dated 1.October 2016( personal data were deleted on purpose). * **From:** Support WPAdm.com [mailto:support@…] **At:** Saturday, 1. October 2016 22:43 **To:** XXX…@gmail.com **Subject:** RE: Web Page Backup Support [TICKET- B:1610011836097735]: fivestardance… * Hello, * It’s means, that backup plugin has found binary file **“hello.php_sucuribackup. 1336792800”** on you website hosting. Such files, in most cases, contains viruses or some malicious code. We strongly suggest you to exclude this and other such files from your backup. As you can see in this “error message” the file was found at this path: **/home/content/03/7679903/html/wp-content/plugins/** (It is the root folder of all your plugins) * Update our plugin up to 1.4.7.3 version, to make exclusion files and folders possible. In the latest version of our plugin (1.4.7.3) we have added the feature for exclusion of files and folders from backup. Due some technical problem with update on WordPress you can see the version of our plugin like 1.4.7.2, but actually this is 1.4.7.3 version. * Please, perform the following steps: 1. Deactivate and deinstall our plugin, then install it again from WordPress. 2. After new installation of Dropbox plugin from WordPress, open the plugin page at your admin-dashboard. 3. Go to “Settings” and click on link “Folder and files” (on the bottom in settings). 4. Uncheck the correspondent folders and files, which you don’t want to backup. 5. Start backup process by clicking backup button. * If you have further questions, please contact us. * WPAdm Support * —–Request—– * **Subject:** Web Page Backup Support [TICKET-B:1610011836097735]: fivestardance… ** At:** Saturday, 1. October 2016 20:36 Your site: fivestardance… Your email: ** XXX**…@gmail.com Your message: Dropbox Backup wasn’t created. PCLZIP_ERR_READ_OPEN_FAIL(- 2): Unable to open file ‘/home/content/03/7679903/html/wp-content/plugins/hello. php_sucuribackup.1336792800’ in binary read mode what should i do? * We are looking forward to your answer through your Support Ticket, not through the opened forum. * Backup & Restore Dropbox Support Team - This reply was modified 9 years, 5 months ago by [helena46](https://wordpress.org/support/users/helena46/). - This reply was modified 9 years, 5 months ago by [helena46](https://wordpress.org/support/users/helena46/). * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/#post-8468767) * You need just exclude the file ‘/home/content/03/7679903/html/wp-content/plugins/ hello.php_sucuribackup.1336792800’ from your backup. * Please, do not post your personal data in this open forum. * Backup & Restore Dropbox Support Team * Thread Starter [fivestardance](https://wordpress.org/support/users/fivestardance/) * (@fivestardance) * [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/#post-8474470) * You should see RE:Support form [TICKET-S:1611190410443441]: dropbox pro not working * Plugin Author [helena46](https://wordpress.org/support/users/helena46/) * (@helena46) * [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/#post-8476849) * The topic can be closed due to the fact that the problem was resolved according to the ticket: RE:Support form [TICKET-S:1611190410443441]: dropbox pro not working * Backup & Restore Dropbox Support Team - This reply was modified 9 years, 5 months ago by [helena46](https://wordpress.org/support/users/helena46/). - This reply was modified 9 years, 5 months ago by [helena46](https://wordpress.org/support/users/helena46/). - This reply was modified 9 years, 5 months ago by [helena46](https://wordpress.org/support/users/helena46/). Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘DROPBOX PRO NOT WORKING’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/dropbox-backup_daecfb.svg) * [Backup & Restore Dropbox](https://wordpress.org/plugins/dropbox-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/dropbox-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/dropbox-backup/) * [Active Topics](https://wordpress.org/support/plugin/dropbox-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/dropbox-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/dropbox-backup/reviews/) ## Tags * [back-up](https://wordpress.org/support/topic-tag/back-up/) * [best plugin](https://wordpress.org/support/topic-tag/best-plugin/) * [driopbox restore](https://wordpress.org/support/topic-tag/driopbox-restore/) * [great backup](https://wordpress.org/support/topic-tag/great-backup/) * [local restore](https://wordpress.org/support/topic-tag/local-restore/) * 4 replies * 3 participants * Last reply from: [helena46](https://wordpress.org/support/users/helena46/) * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/dropbox-pro-not-working/#post-8476849) * Status: resolved