Support » Plugin: WooCommerce Dropbox » Dropbox Downloadable Product mp3 Issue

  • Resolved Kelie Phillips

    (@keliephillips)


    Using Woocommerce Dropbox plugin for purchases of downloadable products (mp3 files).

    Product is purchased through Woocommerce, link is then emailed to customer after purchase on confirmation email. Link works but when accessed from the link on the confirmation email the file stops playing halfway through. Files play fine from Dropbox link pasted into browser. Issue predominantly on iPhones/iPads.

    Suffix on files is ?dl=1, and link is showing file type of mp3 (i.e. .mp3?dl=1).

    Ta,
    Kelie

    System Status Report

    ### WordPress Environment ###
    
    Home URL: http://katherinebrightaustralia.com
    Site URL: http://katherinebrightaustralia.com
    WC Version: 2.5.5
    Log Directory Writable: ✔
    WP Version: 4.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_AU
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.4.45
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.42
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.5.5
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    
    ### Active Plugins (24) ###
    
    AffiliateWP: by Pippin Williamson and Andrew Munro – 1.7.16
    Akismet: by Automattic – 3.1.10
    BackupBuddy: by iThemes – 7.0.2.3
    Clean Testimonials: by Plugify – 1.5.2.1
    Divi Booster: by Dan Mossop – 2.1.3
    Elegant Themes Updater: by Elegant Themes – 1.1
    Google Analytics Dashboard for WP: by Alin Marcu – 4.9.2
    InstaBuilder 2.0: by Suzanna Theresia – 2.1.3
    Jetpack by WordPress.com: by Automattic – 3.9.6
    MailChimp Forms by MailMunch: by MailMunch – 2.1.4
    Optin Forms: by FancyThemes – 1.1.9
    Product password protector (woocommerce): by Alex Masliychuk (alex91ckua) – 1.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    TinyMCE Advanced: by Andrew Ozz – 4.2.8
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.4
    WooCommerce Customizer: by SkyVerge – 2.2.0
    WooCommerce Dropbox: by Vadiem Janssens – 1.0.6
    WooCommerce: by WooThemes – 2.5.5
    Wordfence Security: by Wordfence – 6.0.25
    WordPress Importer: by wordpressdotorg – 0.6.1
    WP Super Cache: by Automattic – 1.4.8
    WP Remote: by Human Made Limited – 2.7.6
    WYSIWYG Widgets / Widget Blocks: by Danny van Kooten – 2.3.5
    
    ### Settings ###
    
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    API Version: 3.1.0
    
    ### WC Pages ###
    
    Shop Base: #863 - /products-2/
    Basket: #199 - /cart/
    Checkout: #200 - /checkout/
    My Account: #201 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Divi
    Version: 99.9.9.9
    Author URL: http://www.elegantthemes.com
    Child Theme: ✕ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –

    https://wordpress.org/plugins/woocommerce/

    https://wordpress.org/plugins/woocommerce-dropbox/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Kelie Phillips

    (@keliephillips)

    *

    Plugin Author Vadiem Janssens

    (@vadiemjanssens)

    Hi Kelie,

    The suffix on the URL must indeed be ?dl=1 otherwise a general Dropbox page will be opened instead of the file being downloaded to the customers computer. Could you please try redownloading the file with the ?dl=1 suffix and see if the problem still persists?

    Vadiem

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Dropbox Downloadable Product mp3 Issue’ is closed to new replies.