Last Sunday (Jan 27th) a little after 4pm, my website disappeared. Dreamhost
did something which wiped out ALL the files on my website.
After 16 hours (and me submitting several support requests) DH tech support finally contacted me. They said there were no files in my directories anymore, and no trace (logs) of anything being deleted/moved. They apologized and said they could not restore
Now 2.5 days later (only after my posting on THIS forum) they have restored a text-only-version of my site. It is a SKELETON of the site I have spend the past 2+ years building. My site had 1291 posts, each containing approx 5 images. That’s at least 6455 LOST images.
My site is an ART/DESIGN website. It is USELESS without the images. My site gets
15,000 hits per month. It is my FULL-TIME job. Now it is GONE?????
It wasn’t like I was tweaking my site and accidentally wiped all the files out. For
some reason, THEY (dreamhost) wiped out my entire site.
This is the latest explanation they gave me:
Our admins have made an exhaustive effort to recover any of your data
from the old server or our our backup drives. Unfortunately their
efforts were unsuccessful. We have an admin currently looking into one
last attempt, but it is very unlikely this will result in any success.
If any files are able to be restored, I will send you another email to
notify you. Otherwise, the website files your website is using now are
the only files we have, and the missing images and other media uploaded
in WordPress are not restorable. Please accept my sincerest apologies
for this failure of our server move process and backups to retain your
I am not sure they are making every effort to
remedy this problem. Just getting them to restore
the text only version was very difficult. At
first they claimed they did not have the text only version either!
I suspect that they do not have the staff
or processes in place to do adequate technical
PLEASE… any suggestions for what I can do is greatly appreciated.
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