Support » Fixing WordPress » Dreamhost took my WP site down.. any clue?

  • Hi everyone.
    My blog (http://uberbin.net) is a small spanish speaking blog.

    Suddenly i got his from Dreamhost:
    // I disabled the site by merely renaming the directory from uberbin.net to disabled-uberbin.net – so you still have access to your files. I just can’t let it run in its current state because it’s severely damaging the server.//

    I dont use many plugins, I use WP1.5, only have less than 2000 visitors a day and my installation is very simple…

    Despite the fact that it has been the harshest thing i ‘ve ever saw taking my site down, they clain im using 8,7% of the CPU power.

    I activated the Staticize plugin since they didnt give any feedback nor stats to try to isolate the problem, so .. im clueless on this.

    is anyone having an idea or suggestion on how can i avoid this?

    Many thanks

    BTW, im in a freaked out state… i dont know if its my fault, their fault or what but i have my site donw :S

Viewing 15 replies - 1 through 15 (of 28 total)
  • What plugins do you use? Always start there, try to disable them and see how your site behaves.

    Regards

    yeah, WordPress is a real hogger. what plugins were you using?

    2000/day is pretty decent volume. I’d have to know what was running on your site.

    I helped out another dreamhost user convert to WP15, and haven’t heard anything from her about over-resource-usage. What plugins ARE you running, what’s your layout like, etc.?

    granted, on a shared host 8.7% might be a ‘LOT’, but still that’s in no way ‘damaging the server’. They need to give you a bit more than that to work on! Is it PHP usage, is it MySQL connectivity, what?

    Staticize/Cache will help reduce loads, but cause secondary issues (i.e., dynamic stuff will no longer be dynamic without some work…).

    Feel free to drop me a line at cgcode at chait dot net if you get some further information, or would like some help directly poking around the configuration to see what can be adjusted… But press them for info. If the box is a huge muti-cpu box, and you are using 8% versus their other 999 sites on the server, well, that’s what shared boxes are for. 😉

    And for Podz=>Matt, if Dreamhost is going to be listed on the Hosting page, this kind of situation CANNOT happen. They have to HELP us hunt down and resolve the resource usage issues…

    -d

    talk to your host and ask them if this was consistent or during a certain time of day and when they were aware of the problem – as denis asks what specific plugins were you using.

    It’s possibly a blip – as they shoud at leat warn you if this has happened more than once and they hadn’t informed you

    many thanks all:

    1 the plugins im using are the following
    Acronym Revisited
    Staticize reloaded
    structured blogging (installed never used)
    textile
    brian latest comments.

    2 It started yesterday and they send me one mail with a warning; but they didnt provided me anything but a link to this:
    https://panel.dreamhost.com/kbase/index.cgi?area=3080

    They didnt give any stat of my site, since “its strange the file didnt run”
    3 i tried to deactivate any single plugin.. but they “unplugged” my site and dont give me a confirmation on when will it get back online.

    4 my main problem right now is having my site online again… after that i’ll try to contct Dreamhost on this absurd “no stats, no data, site down” policy

    David, i’ll try to send you a line.. if that doesnt bother you. many thanks.

    Jinsan every time I ask them for info.. they refer me to that link :S

    I gained access to the site again, deactivate every plugin, activated WP-Cache and Brian latest comments only to try if this (which applies to my layout) works.

    If anyone here can tell me anything about this… or give me a clue on how to improve WP resource consumption.. that will be more than apreciated 🙂

    and now i have to pray for my site :S

    if your users are commenting often, disable latest comments. each time a new comment is inserted, it refreshes the cache of every page.

    I had a similar issue.

    But my host (CWI) decided that they would deactivate fopen() to prevent exploits, and moved me to a more robust server.

    Granted, i have 12 + installs of WP working with decent activity…

    To their credit, CWI make a distinction between “real” usage and script/exploit usage, and i am not penalized for the crawlers, spiders, scripts and various dingleberries out there using up resources. How they decide all that i don’t know, but comparing the usage vs. the “real” usage is an impressive difference.

    Things have been substantially better since installing “badbehavior” alongside “spamminator” plus the 1.5.1 update.

    Also, things improved a lot after i disabled pingbacks, and went through every single post on every single install and manually turned them off (i know… sorry)

    I use way more plugins than you do, and have a lot more activity than you do, plus streaming, podcasting, live broadcasting, and all kinds of coming and going.

    It’s not helpful that your host don’t provide you with feedback, or stats. That would send me packing… (but then again, closing up fopen() should have sent me packing too…

    I would, if you can, get on the phone with a level 2 + tech and talk this over with them calmly and get access to whatever logs you can. Involve Dreamhost in what’s actually happening.

    Sounds to me like you are seriously getting molested by referral spam, and php attacks on WP. Dreamhost can take measures to protect the server, but all in, WP needs to address this as well.

    I know this isn’t new info, or all that helpful, but i feel for you.

    have a cup of tea, and remember to breathe.

    F.

    Mark (podz)

    (@podz)

    Support Maven

    Dreamhost sell themselves as being WP friendly.

    Dreamhost get business from being listed on this domain.

    I reckon Dreamhost should start acting like a decent company and actually provide decent feedback to their customers.

    Dreamhosts … maybe not eh ?

    It’s been a good while since they lived up to their name…

    It’s highly disappointing that dreamhost would simply take your site offline, especially when their knowledge base suggests that they would simply move you to an evaluation server.

    That knowledge base article linked earlier also indicates that there should be some reports in /home/user/resources/ that can give you some more information on what scripts are being called. I’m on Dreamhost as well, but I don’t see any such directory in my space. Hmmm.

    Denis im getting 15/20 comments a day… some peaks with 30 but i dont think its a lot.. :S

    dss, they sent me this:

    > Process CPU seconds user machine count average
    > php.cgi 169.8300 100.000% 0.708% 97 1.751
    > ----------------------------------------------------------------------
    > Total: 169.8300 100.000% 0.708% 97
    > Average per day: 169.8300 1 days
    > CPU percentage assumes 24000 cpu seconds per day total.

    Which is some kind of crito for me :s

    Regarding referral spam, im getting 400requests a day (according to analog)

    When you say “disable pingbacks” do i have to do it from the Admin or via code? (sorry im kinda new with this :S)

    I’ve upgraded to WP1.5.1 few minutes ago and the response time of y site improved a little bit, but.. to be honest, im wondering what will happen if DH decide that im not a profitable customer :S

    Denis im getting 15/20 comments a day… some peaks with 30 but i dont think its a lot.. :S

    dss, they sent me this:

    > Process CPU seconds user machine count average
    > php.cgi 169.8300 100.000% 0.708% 97 1.751
    > ----------------------------------------------------------------------
    > Total: 169.8300 100.000% 0.708% 97
    > Average per day: 169.8300 1 days
    > CPU percentage assumes 24000 cpu seconds per day total.

    Which is some kind of crito for me :s

    Regarding referral spam, im getting 400requests a day (according to analog)

    When you say “disable pingbacks” do i have to do it from the Admin or via code? (sorry im kinda new with this :S)

    I’ve upgraded to WP1.5.1 few minutes ago and the response time of y site improved a little bit, but.. to be honest, im wondering what will happen if DH decide that im not a profitable customer :S

    Many thanks.. if things get worst i’ll ask you that phone call if doesnt bother you.

Viewing 15 replies - 1 through 15 (of 28 total)
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