• This is driving me crazy.

    I had 2.0 installed. Activated Akismet. Put in a plugin for push-button backups. That was it. Hadn’t even tweaked the theme yet. Total Kubrick. Archives were ported over from MT after some difficulty. 800-some-odd posts. Couple thousand comments. 300 – 400 unique visitors a day.

    Worked fine from December through Sunday 21 January. Site went down; I reported it; they fixed it. Monday: site went down; I reported it; they fixed it; site went down again; they fixed it again. Here’s what they said:

    Your server had a problem with one of its file servers. This problem has been resolved and the server is responding quickly again.

    Okay.

    Site went down again Tuesday. Here’s what they said:

    Actually I’m finding that your site, longstoryshortpier.com, is taking down the server somehow. I made sure there were no processes owned by your “kiplet” user then I browsed to your site and pretty much immediately these php.cgi procs started stacking up, making the server slow to a crawl:

    kiplet 19333 0.0 0.1 14420 4944 ? DN 13:44 0:00 php.cgi
    kiplet 22401 0.0 0.1 14608 5460 ? DN 13:44 0:00 php.cgi
    kiplet 31484 0.0 0.1 14428 4948 ? DN 13:44 0:00 php.cgi

    The list of numbers went on for a bit. I can reproduce it if someone would like to see it for whatever reason. Anyway. They pulled the site, by which I mean I guess they set longstoryshortpier.com so it wouldn’t resolve there so no one could make WordPress do anything. I have two other domains that point to the same server. They put longstoryshortpier.com back up later, and all seemed to be well.

    Then it went down again today. Here’s what they said:

    Just to continue this super fun ongoing saga about [the server]’s load and your scripts, you definitely got some bum info this morning…the high loads and crashiness on [the server] is definitely being caused by your user.

    Basically, we’re periodically seeing a few hundred PHP procs owned by kiplet spawning in a few seconds.

    It can be difficult to pinpoint exactly what is causing the freakouts. We’ve been taking long looks at your access.log as the machine goes down the tube, but even that is difficult, because WP by default shows every request as successful (return code 200) due to its permalink/mod_rewrite stuff.

    But from what we can see, it’s a bunch of hits for feeds from RSS aggregators and web crawlers and the like.

    Again, I know you didn’t write WordPress, but we don’t have much of a choice but to disable your domain when this stuff pops up. It’s not fair to the other people on the machine.

    If you have further clues or ideas, please let us know, but we can’t keep letting [the server] crash!

    And that’s it. They’ve pulled the domain, I can’t get at it to try something else, I don’t know what’s wrong, and there’s nothing I can do to try something else since they’ve pulled the domain. And they haven’t answered any emails for over 8 hours now. But apparently, they seem to be saying an out-of-the-box install of WordPress with two perfectly standard plugins and a minimal amount of traffic is screwing them up.

    But–even though they’ve pulled longstoryshortpier.com, I still can’t get at my other two domains on the same server. They’re down just like before. Nor can I get at my database through the MySQL panel. Nor can I FTP in; it keeps timing out.

    So maybe it isn’t WordPress. But again, I can’t tell.

    This is mostly a rant. I’m actively looking for a new host. But I don’t want to move again, goddammit. And SOMEthing is going on. Does any of this ring a bell for anyone? Is there any sense to be found here?

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter kipmanley

    (@kipmanley)

    Latest update: was contacted this morning. They’ve restored the domain, except I can’t find it just yet, but I should be able to re-load WP and point it to my database and then when I can find it again we’ll see what we shall see. Further bulletins as events warrant. But it does seem that who you luck-of-the-draw end up with handling your problem makes a huge difference in how that problem is handled.

    dreamhost sucks ass, man.

    go bluehost! I’ve been w. them for about 3mos & no probs yet,.

    plus, they offer ssh!!

    Thread Starter kipmanley

    (@kipmanley)

    Further update: despite being assured that the site had been turned back on, I’ve been getting “site not found” errors for almost 24 hours now. I can see the directory via FTP, so theoretically I could upload a new installation of WordPress, but it does me no freaking good if I can’t see it in a web browser.

    It could be an especially pokey case of DNS propagation, I guess…

    Thread Starter kipmanley

    (@kipmanley)

    I should maybe add I’ve poked them a couple of times about this problem since yesterday afternoon, and gotten no response.

    I have been hosted with Dreamhost for more than a year. I have used many open source software such as WordPress, Joomla, Drupal etc. with them and I never had any problem. Dreamhost is one of the best value host in my opinion.

    They even offer 3 call backs per month! Have you tried that option?

    Thread Starter kipmanley

    (@kipmanley)

    Okay; that’s it. Silence in the face of repeated requests for some update or answer or explanation is inexcusable. If I had more than ego and four years’ blogging invested in my domain name, I’d be volcanically pissed. As it is, I’m just incandescently angry. Time to move, again…

    Check out A Small Orange. They offer amazing support, along with a great service.

    I was with them before being seduced by Dreamhosts undeliverable price plans. Serves me right.

    Thread Starter kipmanley

    (@kipmanley)

    A Small Orange is currently at the top of the list. I’m also peering at HostGator. But all else being equal, aesthetics make me trust A Small Orange more.

    You might also check out http://www.successfulhosting.com. I’ve hosted several sites with them for about 3 years and always had wonderful support. They have 24/7 on-shore support at no charge and some good hosting plans.

Viewing 9 replies - 16 through 24 (of 24 total)
  • The topic ‘Dreamhost pulled my site and I don’t know why.’ is closed to new replies.