Hi,
What version of WordPress are you using? Where is your installation hosted (e.g., Godaddy, self-hosted, etc)? What OS and hosting environment are you using and what versions? (e.g., Linux Ubuntu 16.04, Apache 2.4, PHP 7.1.3, etc.) Thanks!
Version 4.7.4
Godaddy hosted
OS windows
environment Linux hosting with cPanel
OK, thanks. Let me experiment a bit with this on one of my Godaddy hosting accounts and see if I can duplicate the problem.
Can you also give me a list of all the plugins you installed alongside DrawIt? Maybe there’s a compatibility issue that I need to look into.
Black Studio TinyMCE Widget
Dropdown Menu Widget
Duplicate Post
Easy Google Fonts
Enable Media Replace
Form Maker Pro
Go Daddy Quick Setup
Horizontal scrolling announcement
Lightbox Plus Colorbox
Limit Login Attempts
Overwrite Uploads
Page Builder by SiteOrigin
Replace Image
Simple Tooltips
SiteOrigin Widgets Bundle
Spacer
TablePress
TablePress Extension: Single Cell Content Shortcode
Title Remover
I can’t seem to reproduce the problem right now. Is there any other info you can provide? For example, did this used to work for you, but now it is not? Or is this a fresh installation that is not working? Or an old installation, but a new install of this plugin?
I tried a fresh install of WordPress 4.8.1 without any changes other than installing this DrawIt plugin, and it worked for me. I tried an older WordPress 4.7.5 install that I already had, and it worked fine there too. Both were GoDaddy hosted (but Linux instead of Windows).
Keep in mind that the diagram has to stay in your media library to keep the draw.io data associated with it.
We’ll be tracking this problem in this other thread, please try the steps outlined there and reply in that thread with any updates: https://wordpress.org/support/topic/drawing-not-editable/
