Support » Plugin: DrawIt (draw.io) » Drawit Diagram

  • Resolved dallasdad03

    (@dallasdad03)


    When I click the Drawit Diagram button the draw.io window appears and the title states the image name but there is nothing to edit. Please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author assortedchips

    (@assortedchips)

    Hi,

    What version of WordPress are you using? Where is your installation hosted (e.g., Godaddy, self-hosted, etc)? What OS and hosting environment are you using and what versions? (e.g., Linux Ubuntu 16.04, Apache 2.4, PHP 7.1.3, etc.) Thanks!

    Version 4.7.4
    Godaddy hosted
    OS windows
    environment Linux hosting with cPanel

    Plugin Author assortedchips

    (@assortedchips)

    OK, thanks. Let me experiment a bit with this on one of my Godaddy hosting accounts and see if I can duplicate the problem.

    Can you also give me a list of all the plugins you installed alongside DrawIt? Maybe there’s a compatibility issue that I need to look into.

    Black Studio TinyMCE Widget
    Dropdown Menu Widget
    Duplicate Post
    Easy Google Fonts
    Enable Media Replace
    Form Maker Pro
    Go Daddy Quick Setup
    Horizontal scrolling announcement
    Lightbox Plus Colorbox
    Limit Login Attempts
    Overwrite Uploads
    Page Builder by SiteOrigin
    Replace Image
    Simple Tooltips
    SiteOrigin Widgets Bundle
    Spacer
    TablePress
    TablePress Extension: Single Cell Content Shortcode
    Title Remover

    Plugin Author assortedchips

    (@assortedchips)

    I can’t seem to reproduce the problem right now. Is there any other info you can provide? For example, did this used to work for you, but now it is not? Or is this a fresh installation that is not working? Or an old installation, but a new install of this plugin?

    I tried a fresh install of WordPress 4.8.1 without any changes other than installing this DrawIt plugin, and it worked for me. I tried an older WordPress 4.7.5 install that I already had, and it worked fine there too. Both were GoDaddy hosted (but Linux instead of Windows).

    Keep in mind that the diagram has to stay in your media library to keep the draw.io data associated with it.

    Plugin Author assortedchips

    (@assortedchips)

    We’ll be tracking this problem in this other thread, please try the steps outlined there and reply in that thread with any updates: https://wordpress.org/support/topic/drawing-not-editable/

Viewing 6 replies - 1 through 6 (of 6 total)
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