Draw Attention plugin not installing in WP

  • Resolved sarab44

    (@sarab44)


    4 years, 3 months ago

    Hi

    For some reason I can’t install the Draw Attention plugin from the WP admin plugin page. I’ve reinstalled WP (new site I’m building) but no luck .

    I get the error:
    Installation failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@thinkingspace.org.za to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.

    But many other plugins are installing just fine so I don’t know if there’s some specific issue with the server config with my hosting ISP… ?

    Any advice would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author croixhaug

    (@croixhaug)

    4 years, 3 months ago

    Hi @sarab44 – thanks for getting in touch. It sounds like the “real” error is suppressed in this case. 500 error is a generic server error, but we want to see what the real error is. I’d recommend adding this at the top of your your wp-config.php file

    
define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DEBUG_LOG', true);

    Then try to install Draw Attention again, and when you see that 500 error, there will actually be new (more detailed) information in the file wp-content/debug.log

    If you can send that information to us – you may want to do so privately via support@wpdrawattention.com so you don’t publish any sensitive details – we’ll take a look!

    Thanks,
    Nathan

    Thread Starter sarab44

    (@sarab44)

    4 years, 3 months ago

    Great Nathan I’ll do that and send on the info to you.

Viewing 2 replies - 1 through 2 (of 2 total)
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