• Resolved Arno Welzel

    (@awelzel)


    Environment:

    WordPress 5.2.2 multisite
    PHP 7.2
    Apache 2.4
    Firefox 68.0 running in Windows 10 1903 Pro

    1) I create a new folder “Nature”

    2) I select the folder “Uncategorized” on the left

    3) I drag a picture from the gallery view to the new folder “Nature”. There is a little blue popup telling me “Move 1 file” and I move the mouse pointer above the target folder which gets marked by a blue border and light blue background and then release the mouse button.

    Expected result: the picture is now in the folder “Nature”.

    Actual result: nothing changes – the pictures stays in “Uncategorized”

    If I reload the whole media library page it usually works – but even then drag & drop tends to fail sometimes or the change is not visible in the folder list until I reload the whole media library page.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ninja Team

    (@ninjateam)

    Hi there,

    Thanks for reaching out. Please try clear both your sever cache and browser cache then try again.

    Please let me know if this helps.

    Kelly

    Thread Starter Arno Welzel

    (@awelzel)

    I cleared all caches, reloaded the page. No change at all. When I create a new folder, dragging pictures onto it won’t do anything. I always have to reload the page first, then the folder can be used.

    • This reply was modified 4 years, 9 months ago by Arno Welzel.
    • This reply was modified 4 years, 9 months ago by Arno Welzel.
    Thread Starter Arno Welzel

    (@awelzel)

    If it helps, I can give you access to a demo site where you can try this on your own. I can reproduce this on any site, where I tried it so far.

    Plugin Author Ninja Team

    (@ninjateam)

    Hi there,

    We tested on our site and have not seen that issue.
    Have you tried to disable all other plugins?

    Kelly

    Thread Starter Arno Welzel

    (@awelzel)

    Yes, I tested this on a fresh WordPress installation without any plugins or custom theme.

    Thread Starter Arno Welzel

    (@awelzel)

    I did some debugging – it seems for newly created folders, the function ntWMC.dropFile will never be called. I don’t know yet why – but this happens on all sites and with all browsers I tested the plugin yet.

    Plugin Author Ninja Team

    (@ninjateam)

    Hi @awelzel

    Please try to upgrade to FileBird 2.3 version + clear browser cache. And if you still have that issue, please let me know.

    Tommy

    Thread Starter Arno Welzel

    (@awelzel)

    Thanks for the update – now it works without any problem 🙂

    Plugin Author Ninja Team

    (@ninjateam)

    Sound good @awelzel 🙂

    If you like FileBird, don’t forget to give us a rating. It make a lot of motivation for us.

    Tommy

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Drag & Drop does not work reliable’ is closed to new replies.