• Hi –

    We have a problem with EDD finding and delivering a download. We’ve verified the file(s) are in the correct directory on the server, but when a customer is redirected to a download, the site sends them to a 404 index page.

    	<li>See this link: https://eagleconsultingpartners.com/wp-content/uploads/edd/2019/11/Small-Practice-HIPAA-PP-2019-06-06.docx</li>
    	<li>File was uploaded correctly and exists at that location</li>
    	<li>We carefully read a related support thread here without solving this (https://wordpress.org/support/topic/download-file-not-found-after-purchase-completes/)</li>
    	<li>We've tried turning off the usually suspected plugins (cache, redirection, security... anything affecting .htaccess).  No luck.</li>
    	<li>tried dumping .htaccess code... no joy </li>
    	<li>We've checked the Debug Log at /wp-admin/edit.php?post_type=download&page=edd-tools&tab=debug_log <-- no help </li>

    Stumped. Your help will be appreciated.

    • This topic was modified 1 year, 10 months ago by . Reason: added a checked item
    • This topic was modified 1 year, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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  • Hi @sfrangos

    Thanks for the info. The problem is coming when user is trying to download the product after purchase. right?

    Can you please provide me your product web page link? so I can take a look into it and try to understand the scenario.

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