Support » Plugin: WooCommerce » Downloads are pending after payment

  • Resolved mattrzz80

    (@mattrzz80)


    I don’t think I am utilizing wooCommerce properly for handling my MP3-file purchases. A customer can go through the whole process of making a payment via PayPal but after woocommerce says the payment/order is pending, and the MP3 files can’t be accessed until I go into the orders page and approve/complete the order. Obviously, this annoys all of my customers. What am I doing wrong here?

    Much appreciated.

    http://wordpress.org/extend/plugins/woocommerce/

Viewing 2 replies - 16 through 17 (of 17 total)
  • OK, I’m reasonably certain the conflicting plugin that caused all these ‘pending-???’ statuses has long gone however the duplicate statuses remain.

    How can I remove the extraneous ones and ensure the right pending status is in place and functional?

    Please, any help would be great as my business partner wants to start an advertising campaign shortly and this is an obvious sticking point.

    You probably need to dive in the database manually via a tool like phpMyAdmin and make sure the slugs are set correctly. You can remove all the duplicate pending-xxx order status terms, except for the one that is shown in your System Status page as the one matching the Pending status. That one should be the one with the pending slug, without any numbers added to the end of it.

    Important: This is a very risky operation and you need to make backups before you do anything. If you do anything wrong here, your entire website will be breaking down and your backup is needed to restore everything.

    As I said before, we will make this more reliable in WooCommerce 2.1.

Viewing 2 replies - 16 through 17 (of 17 total)
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