Title: Downloading from Cloudinary Last modified: April 7, 2021 --- # Downloading from Cloudinary * Resolved [anebi85](https://wordpress.org/support/users/anebi85/) * (@anebi85) * [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/) * Hello, * I have installed latest version of cloudinary plugin in our WordPress site and I have a problem with it. * I have set to use Cloudinary and WordPress as storage in settings and autosync. * When I go to Media Library i see many images set with label ‘Downloading from Cloudinary’ and they stay like this for very very long time already. I don’t see activity and they never get that label changed, neither the images are really downloaded. When I edit the image post, I see that the image URL is cloudinary image url and I guess this is expected if is not downloading them. * So now I am not sure now if it is really downloading them to local storage or if it must be downloading them, or just the label ‘Downloading from Cloudinary’ is wrong and misleading. * Can you please give me more info about that? * Another thing also is when I run analyze with WP Cli, it says that i have more than 1000 images unsuported and from what I understand, those are the images that are part of Cloudinary and are not part of the wordpress storage itself. * Is that true and is this reason to show them ‘unsupported’ for sync? Is the sync one way only from WP to Cloudinary? * I have prepared also a report file, but I don’t see a way to attach it here. * Best regards, Ali Nebi Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/#post-14288304) * Hi [@anebi85](https://wordpress.org/support/users/anebi85/) * Thanks for reaching out. * When the label `Downloading from Cloudinary` is displayed it means that the storage was set as `Cloudinary Only` and changed to `Cloudinary and WordPress` so now the images are being downloaded in order to be also stored in your WordPress storage. * Since those images are already hosted in Cloudinary, it is normal that the URLs are pointing to Cloudinary since they are still synced. * Could you let me know how many images in total you have? And the type of files you have on your WordPress Media Library? Are they all synced to Cloudinary? * If you’d like to attach the System Report or any attachments, you will need to create a ticket to [support@cloudinary.com](https://wordpress.org/support/topic/downloading-from-cloudinary/support@cloudinary.com?output_format=md). * Thanks in advance. Best, Loic - This reply was modified 5 years, 2 months ago by [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/). - This reply was modified 5 years, 2 months ago by [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/). * Thread Starter [anebi85](https://wordpress.org/support/users/anebi85/) * (@anebi85) * [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/#post-14288421) * Hello, * Thank you for your fast reply. * The subfolder I have set for this specific site is with total count of assets in Cloudinary: 1,901 * We have images (jpg/png) mostly and maybe few SVGs, but 99.9% of the images are jpg/png. * What I see is that the images are never downloaded to the local storage and always stay with Downloding from Clodinary label. No matter how long I am waiting. I see this for more than a week already. I tried to reinstall cloudinary plugin and do bulk sync but this does change anything, so it looks like to me that the images are never downloaded. * And the type of files you have on your WordPress Media Library? – jpg, png,svg( mostly jpg and png) * Are they all synced to Cloudinary – local storage got synced to cloudinary when i ran wp cli: * ``` Analyzing 2578 assets: 2578 Analyzed | 100% Synced : 257 Un-synced : 4 Unsupported : 2317 ``` * From what I saw Unsupported is set when the image is missing locally. * Are they all synced to Cloudinary? – some of the images before upgrade to v2 were locally for wp and others (big part were in cloudinary only under the subfolder), so cloudinary images under that subfolder are/were never part of WP media library before. * It is quite strange. I am going to send you the report file with included a single image that is with that state. * I forgot to mention that we were using plugin v1 and upgraded it to v2 follow the procedure with deactivate v1, uninstall v1, install v2 and reconfigure it. * Thanks and regards, Ali * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/#post-14298721) * Hi [@anebi85](https://wordpress.org/support/users/anebi85/), * Thanks for sharing those details. I can confirm we also received the internal ticket on our side. * I will follow up on the internal ticket as soon as I have some updates to share from my team. * Hope that makes sense. Best, Loic * Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * (@loiccloudinary) * [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/#post-14341350) * Hi [@anebi85](https://wordpress.org/support/users/anebi85/), * As confirmed on our internal ticket, `2.7.1` does fix the issue so I am closing this forum thread. * Best, Loic Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Downloading from Cloudinary’ is closed to new replies. * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud- cdn/assets/icon-256x256.png?rev=2377259) * [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/) * [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq) * [Support Threads](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/) * [Active Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/reviews/) * 4 replies * 2 participants * Last reply from: [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/downloading-from-cloudinary/#post-14341350) * Status: resolved