Support » Fixing WordPress » installed new version of WP now can't access pages

Viewing 15 replies - 1 through 15 (of 18 total)
  • esmi

    (@esmi)

    Forum Moderator

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    Hi esmi,

    Do I do all of the things you mentioned in sequential order or just one of them? I just wanted to make sure I understood you correctly.

    Thanks,
    Ashley

    esmi

    (@esmi)

    Forum Moderator

    I’d suggest that you do all of them.

    Hi esmi,

    Okay, thanks for the quick reply.

    When it comes to resetting the plugins folder how do I do that exactly? I know how to do it within WordPress by deactivating each one and testing the site but I’ve never done this before.

    When I go to re upload all files/folders how do I avoid a blank site that will occur in the transition between deleting all files and then upload new ones? Do I literally delete all WordPress related files? I made a backup of all my files prior to installing the newest version. What do I push to the server from that (in addition to the fresh download of WordPress)?

    How do I manually upgrade WordPress?

    Sorry, I’m still fairly new to WordPress so please bear with me as I ask what is probably very newbie related questions. I appreciate your help!

    Thanks,
    Ashley

    esmi

    (@esmi)

    Forum Moderator

    how do I do that exactly?

    Please see the second link I posted above.

    Do I literally delete all WordPress related files?

    Only those that you are uploading new copies of. And do not touch the wp-content folder at all.

    How do I manually upgrade WordPress?

    By navigating to http://yoursite/wp-admin/upgrade.php

    Hi esmi,

    So is deactivating and resetting plugins the same thing? (the link you included with the heading “How to deactivate all plugins when not able to access the administrative menus?” talks about deactivating not resetting.

    Okay, so I basically delete all files except for the wp-content folder and the new files I will install from the new install of WordPress will be all I need to reupload?

    Thanks,
    Ashley

    esmi

    (@esmi)

    Forum Moderator

    So is deactivating and resetting plugins the same thing?

    In the context if that specific Codex section, yes.

    I basically delete all files except for the wp-content folder and the new files I will install from the new install of WordPress will be all I need to reupload?

    Yes but do not delete your root wp-config.php file or your root .htaccess file. They are not in the fresh WordPress download as they are site-specific files.

    Okay thanks. If I want to just go back to the version I was at can I just erase all files on the server and reupload the backup I did not worrying about those few files you mentioned (because they are in the backup)?

    esmi

    (@esmi)

    Forum Moderator

    We do not recommend using older versions of WordPress as your site would be running a very real risk of being hacked.

    @esmi and everyone –

    Here’s the problem from start to finish. I know it’s probably more than you need to know but it might help with finding a solution.:

    Last week I backed up the site and installed the latest version of WordPress. However, upon installing it I wasn’t able to access any of the pages on the backend. So I attempted to start doing the solution above (provided by esmi) however upon talking to my boss he recommended I delete the files on the server and upload the backup files (old version) onto the server via Filezilla. Everything looked the same on my computer versus the server however when I tried to go to http://www.bestinfinity.com I get a page that says “The Page You Requested Is Not Available” (on Mozilla). If I try it on Chrome, Safari or Internet Explorer weird spam pages come up. I called our hosting provider and he said that the new version broke the site however he had a backup of the site that he was able to reinstate it. But the issue still remains that although the site is now back up (from doing it my own way) I still can’t access the ‘pages’ panel within WordPress so I can’t make any edits. Has anyone else had problems like this with the new version of WordPress? Can anyone help me?

    Thanks so much!
    Ashley

    esmi

    (@esmi)

    Forum Moderator

    he recommended I delete the files on the server and upload the backup files (old version) onto the server via Filezilla

    With all due respect, your boss was wrong. Try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Hi esmi-

    I appreciate the honest feedback. So should I just do all the steps you mentioned above starting with switching my current theme to the default theme and so on?

    Also, in terms of what files I keep I should keep these??

    wp-content folder
    wp-config.php
    .htaccess

    Thanks for the help!
    Ashley

    esmi

    (@esmi)

    Forum Moderator

    So should I just do all the steps you mentioned above starting with switching my current theme to the default theme and so on?

    Yes.

    I should keep these??

    Yes – as they are all specific to your site.

    Hi esmi,

    Okay, thanks! [Fingers crossed] Here we go!

    -Ashley

    Hi esmi,

    So I ran through the steps you gave and here’s what happened:

    when I went to upgrade manually it said “No upgrade available – your WordPress database is already up-to-date.” When I hit continue I just got a white screen.

    I then logged into WordPress and with my theme set as “old” I was able to access the Pages menu in WordPress no problem but my site is currently a white screen. But when I rename my theme back to what it was (without the ‘old’ after it) I am not able to access my pages menu panel like before but my website appears. So it’s like I’m stuck with either:

    Having my site show up online but can’t make edits to pages OR

    Have access to pages but no site showing up

    Any ideas?

    Thanks,
    Ashley

Viewing 15 replies - 1 through 15 (of 18 total)
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