Support » Plugin: WooCommerce » Downloadable products not downloadable / accessible

  • Tom

    (@jeffreeeeey)


    WC3.0.4 and WP4.7.4.

    Several downloadable products are on this particular site (software installers). Downloads added to the product initially appear to be working just fine (in fact I’m using the DropBox plugin to handle downloads), but when a product update is released on our side, we add it to the WooCommerce downloadable product options so that it is available as an additional download to those who purchase the software.

    For example when the customer purchases the a newly released software it will be v1.0 that’s available for download.
    After a month or so, we will release an update (v1.1, etc..) and in-turn it will be added to the product as an additional download (since the newer version is an update file only, not a full installer).

    The problem is that only customers who purchase the product after v1.1 is added to the WC product, can download both files (v1.0 and v1.1).
    If a customer purchased prior to v1.1 being added however, they can only download v1.0.

    How can I overcome this? There are several hundred registered customers on the site who are currently unable to access the updates.

    During my testing I never noticed this issue, so the site has been running for months with me not knowing customers do not have access to important software updates.
    I am now unsure if this is a glitch in WC or if this is how WC is intended to handle digital downloads?

    Would hugely appreciate any input anyone can give.

    Thanks

Viewing 1 replies (of 1 total)
  • Tom

    (@jeffreeeeey)

    Very surprised nobody’s came across this before. Surely anyone selling software as a digital/ downloadable product will be adding updates?
    I’m still unsure if this is a WC bug or if it’s a feature lacking in WC.
    I’ve done some Googling but unable to come up with anything.
    Would really appreciate any help with this.
    Thanks

Viewing 1 replies (of 1 total)
  • The topic ‘Downloadable products not downloadable / accessible’ is closed to new replies.