Downloadable Files Not Showing After Purchase
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Hi there! Needing some help with figuring out downloadable files. I’ve been researching a ton on my own and nothing seems to be working.
Products that in the online store have been added as a simple product and virtual and downloadable.
I’ve checked the product settings and made sure force downloads is turned on.
I cannot find this woocommerce_downloadable_product_permissions table so many articles keep speaking of.
THE ISSUE: Once the virtual/downloadable product has been fully purchased, there’s literally nothing showing where to download the file. No link, no redirect, nothing. In the email receipt it’s the same, no links or anything.
Someone please help! 🙂
The page I need help with: [log in to see the link]
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Hi there,
Can you confirm download limit is set to something more than 0?
Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.
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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #3167 - /online-store/ Cart: #3044 - /cart/ Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #4516 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 3.6.5 (update to version 3.7.2 is available) Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 537 Oldest: 2021-08-22 22:37:33 +0000 Newest: 2021-09-20 13:10:23 +0000 Pending: 6 Oldest: 2021-09-20 14:12:14 +0000 Newest: 2021-09-27 02:00:13 +0000 ### Status report information ### Generated at: 2021-09-20 13:36:54 +00:00@thup90 I’m honestly unsure of how to confirm download limit is set to something more than 0.
I’ve pasted the system report above.
Looking forward to your feedback.
Hey @ashleyrtamayo,
Thanks for sending over your System Status.
Once the virtual/downloadable product has been fully purchased, there’s literally nothing showing where to download the file. No link, no redirect, nothing. In the email receipt it’s the same, no links or anything.
What’s the order status? If it’s “On hold” or “Pending payment” there will be no file shown under “Downloadable product permissions”. If this does not help, please take screenshots of your product settings and order status and we’ll check this further.
I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Thanks.
Yes, it does show as “on-hold”. Does this need to be changed?
Hi @ashleyrtamayo!
Does this need to be changed?
Yes, you can allow the downloads to become available in processing status, using the following setting here:
https://snipboard.io/Ntqsnc.jpg
You can find that setting in your “WooCommerce > Settings > Products > Downloadable products” settings.
Additionally, if you set the product in question to be both virtual AND downloadable, then the order will be completed automatically and the download become available there, as per
https://docs.woocommerce.com/document/digital-downloadable-product-handling/#usage
Cheers!
I am having a similar issue. My product is a simple, virtual and downloadable product and has a price of zero. The # of downloads is set to unlimited, while the download expiration is set to 30 days.
The odd thing is that some product downloads work just fine, while others seem to randomly not provide a download link on the order confirmation page.
For example, this product is one that is experiencing this technical issue.
Here’s the snapshot of the WP Dashboard for the above product. My first guess is that the product download link is a relative link and not an absolute link? I’ve inspected the data table on the order confirmation page, and the page prints the table name and header row, but then no data for the actual download is printed.
You can view my downloadable product settings in this snapshot.
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My WooCommerce System Report is Here
Thank you in advance for your help!
Hi @21adsmedia,
We’d like to look at your issue separately. Kindly create a new thread for it here – https://wordpress.org/support/plugin/woocommerce/#new-topic-0.
Thanks.
Hi @ashleyrtamayo,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.
If you have further questions, please feel free to open a new topic.
Thanks.
- The topic ‘Downloadable Files Not Showing After Purchase’ is closed to new replies.
