Support » Plugin: WooCommerce » Downloadable file problem on product

  • Resolved chantou2015

    (@chantou2015)


    Downloadable file problem on product
    Since +/- 1 week, I have a problem with downloadable files. they are in the low data, but they are gone from the product card and bills. No download links in past and present invoices
    Do you have a solution to this problem

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hi @chantou2015,

    they are in the low data, but they are gone from the product card and bills.

    Can you explain a bit more what you mean here? Do you mean that the downloadable files are still attached to the products? Or they exist in the media library but are no longer attached to your products?

    Do you know what format you used for links to the downloadable files? Were they absolute links(https://domain.com/file.pdf) or relative(/var/html/file.pdf)?

    cfrascadore

    (@cfrascadore)

    Hi Thomas,

    My name is Claude a will try to take over for Chantou,

    In fact, the downloadable files exists in the media library and seems to be attached to the products (in the database) but don’t appear in the product page in backend and/or frontend..
    In the database, we can find all postmeta of products.
    “meta_id” “post_id” “meta_key” “meta_value”
    “137775” “7206” “_downloadable” “yes”
    “137785” “7206” “_downloadable_files” “a:2:{s:32:””a09263183fd51b77584d039bd25314a6″”;a:3:{s:2:””id””;s:32:””a09263183fd51b77584d039bd25314a6″”;s:4:””name””;s:41:””Méthode de téléchargement des produits””;s:4:””file””;s:103:””https://chantalleduc.ca/wp-content/uploads/2015/11/Méthode-de-téléchargement-des-produits.pdf””;}s:32:””0c3dc4037e357eb7a86cb4c4bcdf46d1″”;a:3:{s:2:””id””;s:32:””0c3dc4037e357eb7a86cb4c4bcdf46d1″”;s:4:””name””;s:26:””Méditation (octobre 2018)””;s:4:””file””;s:106:””https://chantalleduc.ca/wp-content/uploads/woocommerce_uploads/2018/10/Meditation-octobtre-2018.pdf””;}}”
    “137778” “7206” “_download_expiry” “-1”
    “137777” “7206” “_download_limit” “2”

    The import was made with WP All-import pro using the woocommerce addon (all latest release)

    Thank you for answering

    Claude Frascadore

    Hi there!

    Have you forgotten us?

    Claude
    (in behalf of Chantou and Michel)

    Plugin Support Linda

    (@lindamork)

    Automattic Happiness Engineer

    Hi there,

    If this affects only those products you imported with All Import, then it sounds like an import issue. In this case, please open a ticket with support at All Import for help with this.

    If this issue affects products that were created in the site (not imported) please reply back and include your System Status report. You can find this report in your website dashboard at WooCommerce > Status. Please paste the whole report into your reply.

    Plugin Support Linda

    (@lindamork)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while so I’m going to go ahead and mark this ticket as Resolved. Please open a new ticket if you need further help with this issue.

    thank you very much for your service

Viewing 6 replies - 1 through 6 (of 6 total)
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