Title: downloadable file format Last modified: October 13, 2021 --- # downloadable file format * Resolved [dashabest](https://wordpress.org/support/users/dashabest/) * (@dashabest) * [4 years, 7 months ago](https://wordpress.org/support/topic/downloadable-file-format/) * Please help me to solve a problem: when I “purchase” a downloadable file in my shop as a customer I get an e-mail with a link button. I download a file via this button, but I can’t open it, because it is in “view” format. It is actually a video file (placed on my google disk). The file on the disk is ok, but the downloaded file is in “view” format, which can’t be opened. Can You help? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdownloadable-file-format%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 7 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-14971577) * Hi [@dashabest](https://wordpress.org/support/users/dashabest/), * WooCommerce allows for the same file extensions defined by WordPress. You can see the full list via WordPress Codex: [Uploading Files](https://codex.wordpress.org/Uploading_Files). * Just to clarify, what extension does your downloadable video file have? Also, can you provide a sample URL for us so we can check if we’re able to download and open the file? * Thanks. * Thread Starter [dashabest](https://wordpress.org/support/users/dashabest/) * (@dashabest) * [4 years, 7 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-14991850) * It’s mp4. Today I trшув to “buy” a photo. It’s also a downloadable virtual file from my google disk, jpg format. And I also got a view format file instead of it. Which a can’t open also [https://drive.google.com/file/d/11Ldnw0cig_DRrxpWZSaYNgAFuTdHZ1FH/view?usp=sharing](https://drive.google.com/file/d/11Ldnw0cig_DRrxpWZSaYNgAFuTdHZ1FH/view?usp=sharing) * Thread Starter [dashabest](https://wordpress.org/support/users/dashabest/) * (@dashabest) * [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-14998773) * And one more question: Grant access to downloadable products after payment Enable this option to grant access to downloads when orders are “processing”, rather than “completed” – should I enable this option for my virtual downloadable files or not? * Thread Starter [dashabest](https://wordpress.org/support/users/dashabest/) * (@dashabest) * [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-15019451) * Dear Sirs! * We have X-Accel-Redirect/X-Sendfile download method on our website. But it still doesn’t work ok. I tried to replace the script according to the information on your website – [https://ideas](https://ideas) .woocommerce.com/forums/133476- woocommerce/suggestions/40731010-litespeed-support-for-x-accel-redirect-x-sendfile but unfortunately no such file was found. Please, clarify where we can make changes. * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-15026878) * Hey [@dashabest](https://wordpress.org/support/users/dashabest/), * Granting access to downloadable files immediately after payment is totally up to you. Most customers will expect that but you can do whatever works best for your business. * I took a look at the code from the ideas board. I believe it’s been modified. Lots of the text is in italics and I noticed that `apache_get_modules` had been changed to `apachegetmodules`. It looks like the snippet they posted has been rendered as if it was markdown. * That’s not something that I know how to fix for you. You could hire a developer to get that working. I can’t promise that code snippet will work or not even if it can be converted back to plain text. * If you need a freelance developer to help you out, there are ones at Codeable who would be happy to help. * [https://woocommerce.com/codeable/](https://woocommerce.com/codeable/) * Take care * Thread Starter [dashabest](https://wordpress.org/support/users/dashabest/) * (@dashabest) * [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-15035767) * Thank You! * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-15035925) * I’m glad my colleague was able to help you with your problem. I’m going to mark this as resolved. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘downloadable file format’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/downloadable-file-format/#post-15035925) * Status: resolved