Support » Plugin: WP Social Chat » Download whatsapp app

  • Resolved hesstor



    I have problems with the floating button on my website. Sometimes, instead of opening a new chat takes you to the page to download whatsapp application, although you already have it downloaded.

    Any way to solve it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello @hesstor
    This is a very commom cache issue.

    Your website are probably caching desktop version and present as mobile version, to fix this you must enable a different cache for mobile and desktop.

    Usally cache plugins have a option to enable a different cache for mobile. I’ll give you a example how it appears in litespeed cache (follow the screenshoot bellow).

    I’m prety sure wp-rocket and w3tc also has that option.
    I̶f̶ ̶y̶o̶u̶ ̶d̶o̶n̶’̶t̶ ̶h̶a̶v̶e̶ ̶t̶h̶a̶t̶ ̶o̶p̶t̶i̶o̶n̶ ̶y̶o̶u̶ ̶s̶h̶o̶u̶l̶d̶ ̶c̶o̶n̶s̶i̶d̶e̶r̶ ̶c̶h̶a̶n̶g̶e̶ ̶y̶o̶u̶r̶ ̶p̶l̶u̶g̶i̶n̶ =)

    Second option would be disable your mobile cache (I do not recommend that option if you are not using amp).
    You can disable only for specific agents like Android…

    Make sure you clear all cache (specially object cache) and your browser cache to run another test.

    That’s it!
    Hope it helps…


    thank you for your help. Im using WP Fastest Cache plugin and I was able to enable a different cache for mobile with it. Now it is working well.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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