Support » Plugin: BackWPup - WordPress Backup Plugin » Download stopped working

  • wpverve

    (@wpverve)


    Download link opens a popup that says “Please wait…”, but download never happens – just the popup hanging there.

    Host support confirmed they aren’t seeing any errors being generated in the PHP error log, WordPress debug log, or Apache error logs while the backup is failing to download.

    This issue was first noticed a couple days ago, before the latest BackWPup update to 3.6.10, and the update didn’t cure.

    WP core and all plugins and theme are up to date. I’ve also tried PHP versions 7.1 and 7.2.

    Below is the Debug info from the Settings > Information tab. Only information I don’t want public was removed (url, folders and username). Any help would be appreciated and I’ll pass along to the host. Thanks in advance!

    WordPress version: 5.2.3
    BackWPup version: 3.6.10
    PHP version: 7.3.9 (64bit)
    MySQL version: 5.6.45
    cURL version: 7.65.3
    cURL SSL version: OpenSSL/1.0.2s
    WP-Cron url:
    Server self connect: Response Test O.K.
    Document root:
    Temp folder:
    Log folder:
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user:
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 20:38
    Blog Time: 13:38
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 52.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @wpverve
    hmm, so the issue just happens recently?
    Did you make any changes to server-side or something else?
    Also since you are running LiteSpeed, please try adding the following lines to the folder root .htacces file:

    # BEGIN litespeed noabort
    <IfModule Litespeed>
    RewriteEngine On
    RewriteRule .* - [E=noabort:1]
    </IfModule>
    # END litespeed noabort
    wpverve

    (@wpverve)

    Yes, the issue just started a day or two before the BackWPup version 3.6.10 release and installation on the site.
    A recent server-side change I’m aware of is increasing the memory_limit.
    Adding the suggested lines to root .htaccess caused a 500 Internal Server Error.
    Any additional assistance is greatly appreciated.

    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @wpverve
    Adding the suggested lines to root .htaccess caused a 500 Internal Server Error.
    so I think you added these lines incorrectly.
    something like this should works:

    
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /wpr/test/
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /wpr/test/index.php [L]
    </IfModule>
    
    # END WordPress
    
    # BEGIN litespeed noabort
    <IfModule Litespeed>
    RewriteEngine On
    RewriteRule .* - [E=noabort:1]
    </IfModule>
    # END litespeed noabort

    Thank you. Your suggested lines have been added to .htaccess and do not cause a 500 error. However, trying to download backup files under BackWPup > Backups still has popup with Please wait… and nothing further happens.

    Not long ago, downloading worked as it should. The host support confirmed again there are no errors on their end. Further help would be awesome. Thanks!

    Update: actually, the new lines to .htaccess did cause a 500 Internal Server Error on the front end.

    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @wpverve
    hmm, weird, please try something like this:

    
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /wpr/test/
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /wpr/test/index.php [L]
    </IfModule>
    
    # END WordPress
    # BEGIN litespeed noabort
    <IfModule rewrite_module>
    RewriteEngine On
    RewriteRule .* - [E=noabort:1]
    </IfModule>
    # END litespeed noabort

    Unfortunately, this doesn’t make a difference. Download still hangs on popup with “Please wait…”

Viewing 7 replies - 1 through 7 (of 7 total)
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