Download reports show “No data” after upgrade to 4.6.2

  • Resolved gb24

    (@gb24)


    2 years ago

    Updated from 4.5.99 to 4.6.2. Upgraded the database per Download Monitor’s notice. Now the Reports page shows “No data” in all sections. In addition, I cannot change the Date Range from “Aug 29, 2022 – Sep 29, 2022”.

    Running WordPress 6.0.2 multisite. This problem is occurring on the main site I am testing. I have not tested on other sites in the multisite.

    See the before and after update report page screen shots: https://imgur.com/a/2r0Xhjk

    Am I missing something?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Razvan Aldea

    (@raldea89)

    2 years ago

    Hello @gb24 ,

    Could you please give us a screenshot with the date picker opened? Could you please clear your browsing cache and check again? Did you have any logs before the upgrade? Do you have any errors in the developer tool’s console?

    Warmly,
    Razvan

    Thread Starter gb24

    (@gb24)

    2 years ago

    @razvan,

    – the date picker is not responsive and cannot be opened, nothing happens on click
    – same response (no data) after clearing browser cache
    – 82,839 logs before update
    – see screenshot for developer’s tool console errors: https://imgur.com/a/DyKdxLk

    Perhaps the database upgrade could not process 82k+ logs. Note there were no errors reported by the database upgrade.

    Thank you.

    Plugin Author Razvan Aldea

    (@raldea89)

    2 years ago

    Could you please show me the response of the link you blurred in the picture if you copy-paste in a browser?

    Thread Starter gb24

    (@gb24)

    2 years ago

    I believe the DM database upgrade may have failed on this site without reporting any errors with 82k+ logs.

    Reports page looks fine after database upgrade on two other sites each with 16k+ logs.

    Thread Starter gb24

    (@gb24)

    2 years ago

    Could you please show me the response of the link you blurred in the picture if you copy-paste in a browser?

    I prefer not to show this full url publicly. Is it possible to PM or email you?

    Plugin Author Razvan Aldea

    (@raldea89)

    2 years ago

    Sure, you can use the contact form from here.

    Warmly,
    Razvan

    Thread Starter gb24

    (@gb24)

    2 years ago

    Contact form message sent.

    Thread Starter gb24

    (@gb24)

    1 year, 12 months ago

    Please mark this as resolved.

    Thanks to help from DM support, the issue was determined to be a conflict with another plugin (WooCommerce PayPal Payments) which interfered with the REST API in my WordPress environment.

    Plugin Author Razvan Aldea

    (@raldea89)

    1 year, 12 months ago

    Awesome 😀

    Have a wonderful day!
    Razvan

    avblink

    (@avblink)

    1 year, 12 months ago

    Hi,

    are there any plans to resolve the conflict with WooCommerce?

    I have Download Monitor 4.7.1 and WooCommerce 7.0.0 installed.

Viewing 10 replies - 1 through 10 (of 10 total)
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