Download manager: A server error occurred

Resolved ahcvankampen
(@ahcvankampen)

4 years, 9 months ago

Hi,
Since the last update of Download manager, I get the error shown below when I try to open Download Manager from the editor (by clicking on the icon). This normally opens a window where I can select the documents that I want to show in a post but now, instead, I get the following error. I don’t have access to the apache/webserver log files.
What do do?
Thanks,
Antoine

A server error occurred.
Something prevented the page from being rendered. Please try again.

Something went wrong which prevented WordPress from serving a response. Please check your error logs.

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Viewing 9 replies - 1 through 9 (of 9 total)

BSF – Humayon Kabir
(@humayonk)

4 years, 9 months ago

Hello @ahcvankampen
Hope you are well. And sorry for the inconvenience.
Can you please share the related page/file/package URL with us where the issue exists?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
With Regards

Thread Starter ahcvankampen
(@ahcvankampen)

4 years, 9 months ago

Hi,
The problem occurs in the backend of skippyweb.eu

To demonstrate the issue:

Thanks for having a look at it,
antoine

BSF – Humayon Kabir
(@humayonk)

4 years, 9 months ago

Hello @ahcvankampen
It shows the video is unavailable and private.
Please check this.
Thanks

Thread Starter ahcvankampen
(@ahcvankampen)

4 years, 9 months ago

Sorry, you should be able to see it now

Plugin Contributor Shafaet Alam
(@shafayat-alam)

4 years, 9 months ago

Still showing:

However, please download all wpdm add-ons again from our site and update them. Then everything should work fine

BSF – Humayon Kabir
(@humayonk)

4 years, 9 months ago

Hi @ahcvankampen
Please check this video. I hope you will understand.
However, you can use this tool as instead.
Thanks

Thread Starter ahcvankampen
(@ahcvankampen)

4 years, 9 months ago

Sorry, I didn’t save as unlisted

Thread Starter ahcvankampen
(@ahcvankampen)

4 years, 9 months ago

yes thanks, I updated wpdm-tinymce-button.zip which solved the problem.

BSF – Humayon Kabir
(@humayonk)

4 years, 9 months ago

Hi @ahcvankampen
Glad to hear that your issues have been resolved.
According to the latest update of WPDM, you also need to update the other add-ons as well.
Best Regards

Viewing 9 replies - 1 through 9 (of 9 total)

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