We also went so far as to remove the query ?ref=download from feed-stylesheet.xsl. The query is still there……
Hi @cherrywood2014 thanks for reaching out.
If you are running a current version of WordPress, could I ask you to check the Site Health section of your site, available under Tools -> Site Health. Then click on the Info tab, and let me know what information appears under the Server section of that info.
That will help me understand what your hosting environment is, and how next to proceed.
Thanks
Here is the information you requested.
Server architecture Linux 3.10.0-957.21.3.el7.x86_64 x86_64
Web server Apache
PHP version 7.2.21 (Supports 64bit values)
PHP SAPI cgi-fcgi
PHP max input variables 1000
PHP time limit 90
PHP memory limit 512M
Max input time -1
Upload max filesize 512M
PHP post max size 512M
cURL version 7.65.3 OpenSSL/1.0.2s
Is SUHOSIN installed? No
Is the Imagick library available? No
.htaccess rules Custom rules have been added to your .htaccess file.
Thanks
I notice when I click on the download link you’ve provided, it loads the media file, is this with the workaround in place?
https://www.heroesmediagroup.com/podcast-download/34740/jennifer-whitacre.mp3?ref=download
Regards
We found that chrome and edge will load the file this way. It fails with Firefox and Safari however.
Hi @cherrywood2014
If it works in Chrome and Edge, but not Firefox and Safari, I’d say there’s something on the server level that’s configured incorrectly, as the file URL’s are powered by the same code underneath.
I tried to load the URL in Firefox and received the following message
Secure Connection Failed
An error occurred during a connection to www.heroesmediagroup.com.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
This tells me there may be something wrong with the SSL certificate installed on your web hosting service, or how it is configured.
Are you able to check with your web host support, regarding this message?
I will check out the SSL and double check that the settings are correct.
All tests show the SSL is properly configured on the server.
Is it possible to just to a rewrite rule to get rid of the query entirely?
@cherrywood2014 there is actually a custom rewrite rule set up for the plugin, to enable these redirect URLS to work correctly.
This looks like a problem that’s going to require a little more digging that what is possible publicly.
In order to to better handle this request, could I ask you to email our dedicated support channel at hello@castos.com, including the original subject and support post you posted here, but add ‘For Attention: Jonathan’ to the subject line.
