[resolved] Download Link NOT showing (4 posts)

  1. pdevivo
    Posted 2 years ago #

    Download link only shows customer email and download code. NO LINK. Paypal returns to a blank thank you page... PLEASE HELP!


  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Can you replicate the problem using the default theme with all other plugins deactivated?

  3. pdevivo
    Posted 2 years ago #

    I cant change theme right this second (too many variables), but it does happen when other plugins are deactivated. Is there a way I can edit thank you page to show a download link? That would be sufficient.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    There is no magic bullet in these situations. This is just the start of basic troubleshooting and is a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.

    Do you want to locate and, hopefully, fix the problem on your site? If "yes", then please help us to help you and carry out the changes that we suggest.

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