Title: Download link issues
Last modified: August 22, 2016

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# Download link issues

 *  Resolved [ingridlgerdes](https://wordpress.org/support/users/ingridlgerdes/)
 * (@ingridlgerdes)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/download-link-issues/)
 * I had a customer purchase a product download and payment never showed up on Paypal
   so I marked it as pending after my web developer marked it as completed. Several
   days later payment appeared via paypal and I was contacted by the customer saying
   the download link didn’t work. I went back in and marked the order as complete
   but the link still does not work. How can I get the client a working link asap?
   Will I need to reset something?
 * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * (@mwsgd)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/download-link-issues/#post-5278333)
 * Are the links working in other orders? If not, it could be that you are using
   wrong link.
 * At any rate, can you send temporary admin access to us at [support@jigoshop.com](https://wordpress.org/support/topic/download-link-issues/support@jigoshop.com?output_format=md)?
 *  Plugin Author [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * (@mwsgd)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/download-link-issues/#post-5278375)
 * Moved to [support@jigoshop.com](https://wordpress.org/support/topic/download-link-issues/support@jigoshop.com?output_format=md).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Download link issues’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/jigoshop_655549.svg)
 * [Jigoshop](https://wordpress.org/plugins/jigoshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jigoshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jigoshop/)
 * [Active Topics](https://wordpress.org/support/plugin/jigoshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jigoshop/unresolved/)
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## Tags

 * [download link](https://wordpress.org/support/topic-tag/download-link/)

 * 2 replies
 * 2 participants
 * Last reply from: [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/download-link-issues/#post-5278375)
 * Status: resolved