Support » Plugin: Sell Digital Downloads » download-link is not sent

  • Resolved pullober

    (@pullober)


    hello!

    i am using the paypal-sandbox to test everything. i get the mails for the business which says it is paid. buyer gets email with successful payment and gets redirected to the thank you page. no email with the download link is sent.

    download is correctly set – file is chosen from wordpress media

    the debug text file stays empty

    in the orders section i have some error messages:

    Column Customer:
    Warning: Illegal string offset ‘first_name’ in /home/.sites/307/site4068059/web/wp-content/plugins/sell-digital-downloads/start.php on line 1376 Warning: Illegal string offset ‘last_name’ in /home/.sites/307/site4068059/web/wp-content/plugins/sell-digital-downloads/start.php on line 1376

    Column Amount Paid:
    Warning: Illegal string offset ‘amount_paid’ in /home/.sites/307/site4068059/web/wp-content/plugins/sell-digital-downloads/start.php on line 1384
    EUR

    Column Payment Status:
    Warning: Illegal string offset ‘status’ in /home/.sites/307/site4068059/web/wp-content/plugins/sell-digital-downloads/start.php on line 1392 Warning: Illegal string offset ‘status’ in /home/.sites/307/site4068059/web/wp-content/plugins/sell-digital-downloads/start.php on line 1392

    when i open the order it is completely empty

    i would be glad for any help or idea!

    thank you,
    stefan.

    below is my wordpress-status-report

    
    ### wp-core ###
    
    version: 5.4.1
    site_language: de_DE
    user_language: de_DE
    timezone: Europe/Vienna
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: closed
    multisite: false
    user_count: 135
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/.sites/307/site4068059/web
    wordpress_size: 636,60 MB (667524319 bytes)
    uploads_path: /home/.sites/307/site4068059/web/wp-content/uploads
    uploads_size: 1,04 GB (1119890285 bytes)
    themes_path: /home/.sites/307/site4068059/web/wp-content/themes
    themes_size: 83,92 MB (87994390 bytes)
    plugins_path: /home/.sites/307/site4068059/web/wp-content/plugins
    plugins_size: 36,80 MB (38589433 bytes)
    database_size: 28,11 MB (29479290 bytes)
    total_size: 1,81 GB (1943477717 bytes)
    
    ### wp-active-theme ###
    
    name: Enfold Child (enfold-child)
    version: 1.0
    author: Kriesi
    author_website: http://www.kriesi.at
    parent_theme: Enfold (enfold)
    theme_features: avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpSEO, avia_exclude_wpml, avia_exclude_instagram_feed, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes
    theme_path: /home/.sites/307/site4068059/web/wp-content/themes/enfold-child
    
    ### wp-parent-theme ###
    
    name: Enfold (enfold)
    version: 4.7.4
    author: Kriesi
    author_website: https://kriesi.at
    theme_path: /home/.sites/307/site4068059/web/wp-content/themes/enfold
    
    ### wp-themes-inactive (3) ###
    
    Twenty Nineteen: version: 1.5, author: WordPress-Team
    Twenty Seventeen: version: 2.3, author: WordPress-Team
    Twenty Twenty: version: 1.2, author: WordPress-Team
    
    ### wp-plugins-active (13) ###
    
    Autoptimize: version: 2.7.1, author: Frank Goossens (futtta)
    Disable Gutenberg: version: 2.1, author: Jeff Starr
    Easy WP SMTP: version: 1.3.9.3, author: wpecommerce, alexanderfoxc
    Envato Market: version: 2.0.1, author: Envato
    Events Manager: version: 5.9.7.3, author: Marcus Sykes
    Events Manager Pro: version: 2.6.7.2, author: NetWebLogic
    Imsanity: version: 2.6.0, author: Exactly WWW
    Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru
    Rank Math SEO: version: 1.0.42.3, author: Rank Math
    Tuxedo Big File Uploads: version: 1.2, author: Trevor Anderson
    UpdraftPlus - Backup/Restore: version: 2.16.23.24, author: UpdraftPlus.Com, DavidAnderson
    WordPress iSell - Sell Digital Downloads: version: 2.2.7, author: wpecommerce, wp.insider
    WP User Avatar: version: 2.2.6, author: ProfilePress
    
    ### wp-plugins-inactive (1) ###
    
    Disable REST API: version: 1.5, author: Dave McHale
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Nicht verfügbar
    imagemagick_version: Nicht verfügbar
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.70
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.27.el6h.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.2.30 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 113
    memory_limit: 320M
    max_input_time: 60
    upload_max_size: 200M
    php_post_max_size: 200M
    curl_version: 7.61.0 OpenSSL/1.0.1e
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.5.62
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/.sites/307/site4068059/web/wp-content
    WP_PLUGIN_DIR: /home/.sites/307/site4068059/web/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    

    The page I need help with: [log in to see the link]

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