Support » Plugin: Simple Download Monitor » Download items appearing in site search—how to stop

  • Hello! Great Plugin!

    I have disabled the single pages for download items by checking

    Disable the single download page for this download item.

    However, these pages are still turning up in my search results. For each item it says:

    The admin of this site has disabled this download item page.

    This appears in the search results for both logged in and non-logged in users. And these search results are even clickable, but it only takes you to a page that repeats the message.

    Of course I don’t want these to appear in my search results. How to remove them?

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, do you have a cache plugin installed in your site? Does your host implement any caching system in your server?

    Thank you

    Thread Starter bhkh

    (@bhkh)

    Hello! Thanks for the fast response.

    My host doesn’t do any caching (DreamHost). I do have a caching plugin (WP Super Cache). However, I have cleared the cache several times and the problem persists. (both site and browser) I have disabled the caching plugin. I have also gone into troubleshooting mode, disabling all plugins other than Simple Download Monitor. But still the problem persists.

    What do you suggest I try next?

    Thanks!

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I think those pages are cached somewhere in your site by other means. What happens if you disable and delete the plugin? Do you still see the pages in the search?

    Then what happens if you install and enable the plugin again?

    Kind regards

    • This reply was modified 3 weeks, 2 days ago by mbrsolution.
    Thread Starter bhkh

    (@bhkh)

    Hello!

    The instant I delete the plugin, they disappear from the search.
    As soon as I reinstall the plugin, they are back.

    I really don’t think it’s a cache thing.

    I can give you an admin login to look at the site if you like.

    Thanks for the help.

    EDIT: I have activated troubleshooting mode and the issue persists with all plugins deactivated except SDM

    • This reply was modified 3 weeks, 2 days ago by bhkh.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    The instant I delete the plugin, they disappear from the search.
    As soon as I reinstall the plugin, they are back.

    Can you find these pages anywhere in your site?

    Regards

    Thread Starter bhkh

    (@bhkh)

    I’m not sure what you mean by “find them anywhere on my site.” They are the item upload pages created by your plugin. Of course I don’t link to them anywhere on my site; I didn’t even want to have them on the site! 🙂

    If I click on them in the search results, I just get an empty page (with the item’s url) with the same “The admin of this site has disabled this download item page.” as the only content.

    When I don’t select

    Disable the single download page for this download item.

    on the download item page, then they still show up in the search results, but they link to a visible page.

    Please advise. I have this setup on a sandbox site, so please let me know if you would like to log in and take a look.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, there is only one more action I can suggest.

    Delete all the data related to this plugin from your database by clicking on Delete all data and deactivate plugin button. Useful when you’re uninstalling the plugin and don’t want any leftovers remaining.

    Warning: this can’t be undone. All settings, download items, download logs will be deleted.

    Let me know if the above helps you in any way.

    Thank you

    Thread Starter bhkh

    (@bhkh)

    Well, If I’m going to do that, then I would probably just not use your plugin.

    I’m not trying to be rude, but if we can’t figure out what is causing this then I don’t have the energy to re-create all of my download items, put them on all the pages they need to be on, only to have the problem repeat some time later.

    Are you sure that whey you do a site search on a vanilla wp install you are not seeing the download monitor items come up in search?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I have submitted a message to the developers to investigate further your issue.

    Kind regards

    Thread Starter bhkh

    (@bhkh)

    Thanks!!

    I actually thought you were the developer! I would kindly suggest that in the future you check with the developer before you suggest that someone delete all of their plugin data. 🙂

    Best wishes

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I would kindly suggest that in the future you check with the developer before you suggest that someone delete all of their plugin data. 🙂

    You are correct, that is why I stated the following comment above.

    Warning: this can’t be undone. All settings, download items, download logs will be deleted.

    Kind regards

Viewing 11 replies - 1 through 11 (of 11 total)
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