Download Issue on Mobile/Tablet - page 2 | WordPress.org

Resolved mortonplace
(@mortonplace)

1 year, 4 months ago

Hello – I’m a HUGE fan of this plugin! As I’m setting up a new site, this is perfectly meeting the needs of the people who requested content. The only issue I’m facing at this time is a problem downloading photos from the link displayed on lightroom when using a mobile device or tablet. It throws an error that is too big to be shown completely (truncates). I’ve cleared my error log and replicated the issue, but it doesn’t show up in the log for me to investigate further. Do you see the error on your side, and do you have any suggestions for me to try? Kindest regards, Lance

The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)

Plugin Author Jacob N. Breetvelt
(@opajaap)

1 year, 4 months ago
Pls do thr following:

– Go to https://campcarsonalumni.org/test/
– Click one of the album cover images; you will get a proper errormessage saying:
```
Unexpected output: <!DOCTYPE html>
<html lang="en-US">...
```
– Now change Advanced settings -> System -> I -> Item 5: Ajax method to the second choice, both backend method.
– Reload https://campcarsonalumni.org/test/ and click again an image.
– If it fails the same way (or a different way that i would know about) try the third method
Thread Starter mortonplace
(@mortonplace)

1 year, 4 months ago

Both the second and third options for advanced ajax setting produce the same result on a mobile device. With “download” enabled on lightbox, the page shows the lightbox and then goes to the full image. Very odd. I’ll leave it like this for a while so you can see the behavior. -L

Plugin Author Jacob N. Breetvelt
(@opajaap)

1 year, 4 months ago

Pls send me a mail at opajaap at opajaap dot nl, so we can communicate offline from the forum

Plugin Author Jacob N. Breetvelt
(@opajaap)

1 year, 4 months ago

Fixed by de-activating plugin Google Analytics for WordPress by MonsterInsights
See also https://wordpress.org/support/topic/screws-up-download-on-mobile/

Viewing 4 replies - 16 through 19 (of 19 total)

The topic ‘Download Issue on Mobile/Tablet’ is closed to new replies.

In: Plugins
19 replies
2 participants
Last reply from: Jacob N. Breetvelt
Last activity: 1 year, 4 months ago
Status: resolved