Title: download installer
Last modified: December 18, 2017

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# download installer

 *  Resolved [marie75009](https://wordpress.org/support/users/marie75009/)
 * (@marie75009)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/download-installer/)
 * Hello
 * I have several website , using duplicator free, and duplicator pro.
 * I have problem , I can’t dowload the installer file from wordpress to my computer
   (
   using firefox, macbook pro) downloading always failed for installet file only(
   the archive file is downloading without any problem)
 * please advice
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdownload-installer%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/download-installer/#post-9796948)
 * Hey [@marie75009](https://wordpress.org/support/users/marie75009/),
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *     – Why can’t I download files / get a corrupted installer / see a 404.3 message?
   –
   [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-200-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-200-q)
 * Let me know if any of them help~
 *  Thread Starter [marie75009](https://wordpress.org/support/users/marie75009/)
 * (@marie75009)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/download-installer/#post-9857666)
 * Hi I tried, only using FTP for copy is ok.
 * I do not understand
    I have for example 2 websites with same setting, with same
   internet hosting, on 1 website I could download the instaler file, on the other
   one, I can’t.
 * It is really a pity.
 * I have bought 3 licenses and I use free licence also.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘download installer’ is closed to new replies.

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## Tags

 * [download](https://wordpress.org/support/topic-tag/download/)
 * [installer](https://wordpress.org/support/topic-tag/installer/)

 * 2 replies
 * 2 participants
 * Last reply from: [marie75009](https://wordpress.org/support/users/marie75009/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/download-installer/#post-9857666)
 * Status: resolved