Title: Download format
Last modified: August 21, 2016

---

# Download format

 *  Resolved [marionegp](https://wordpress.org/support/users/marionegp/)
 * (@marionegp)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/)
 * Strictly speaking this is probably not a question for EDD. However I was wondering
   if anyone out there can help me solve an associated problem. Most of my downloads
   are PDFs – no problem there. I would like to be able to have one which is form
   that can be filled in by the customer and returned to me. Can anyone suggest 
   a universal format I could do this in, that would work across all the platforms?
   Or maybe a plugin that already exists?
 * My website is [http://www.westcountrybookworm.co.uk](http://www.westcountrybookworm.co.uk)
   and I want to offer a personalised version of my usual product.
 * Thanks in advance for any help.
 * [http://wordpress.org/plugins/easy-digital-downloads/](http://wordpress.org/plugins/easy-digital-downloads/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202678)
 * Do you mean a download format where the customer can open the file, fill in data
   inside of the file, and then have them send it back to you?
 *  Thread Starter [marionegp](https://wordpress.org/support/users/marionegp/)
 * (@marionegp)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202683)
 * Yes, actually since posting this I spoke to someone who suggested I could set
   it up within an email so that when they buy the digital download the email is
   sent automatically, they fill it in and return it to me and I do what’s required–
   sounds clunky written down but do you think that would work?
 * Thanks for this advice as I know it is above and beyond.
 * Marion
 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202684)
 * Yes, that could work well.
 *  Thread Starter [marionegp](https://wordpress.org/support/users/marionegp/)
 * (@marionegp)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202688)
 * Brilliant, thanks.
 * Marion
 *  Thread Starter [marionegp](https://wordpress.org/support/users/marionegp/)
 * (@marionegp)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202690)
 * OK, this is becoming embarrassing!
    If you can suggest somewhere I can find this
   info without bothering you all the time then I will be very grateful. I think
   the email is the way forward, but have spent lots of time trying to figure the
   best way to embed a contact form within the email, I thought Contact Form 7 would
   do it but it doesn’t because it is set up to email itself rather than be part
   of an email. I just lack the technical know how to set this up. Any suggestions,
   please. I feel sure this must be something others have done and I just need to
   be pointed in the right direction. Many thanks again.
 * Marion
 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202692)
 * You won’t be able to embed a contact form in the email. Instead you should include
   written instructions that explain to the customer how they can reply to the purchase
   receipt directly.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Download format’ is closed to new replies.

 * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837)
 * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/download-format/#post-4202692)
 * Status: resolved