Title: Download file issues
Last modified: May 4, 2017

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# Download file issues

 *  Resolved [lisatate](https://wordpress.org/support/users/lisatate/)
 * (@lisatate)
 * [9 years ago](https://wordpress.org/support/topic/download-file-issues/)
 * Apologies if this has already been answered – the search function didn’t bring
   up anything related to your plugin, just other plugin names.
 * I am using the plugins Contact Form 7, Download Monitor and Email Before Download
   to get people to enter name and email address in exchange for an email (with 
   the download attached). Despite the download apparently being uploaded (displays
   an ID and file name when I view all downloads and has been “published”, when 
   I receive the email there is no attachment. I am unsure whether this is the Download
   Monitor plugin.
 * Any idea what I’m doing wrong? Is there an issue with adding .zip files as downloads?
 * Thanks for your help.

Viewing 1 replies (of 1 total)

 *  [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [9 years ago](https://wordpress.org/support/topic/download-file-issues/#post-9128080)
 * Hello,
 * Please note since the plugin “Email Before Download” is not developed by us, 
   we do not provide support for it. I would suggest contacting its developer.
 * Also, to check if there is any issue with our plugin, create a new download with
   the same file but instead of locking it with this 3rd party plugin, try using
   the download link provided by our plugin and test it.

Viewing 1 replies (of 1 total)

The topic ‘Download file issues’ is closed to new replies.

 * ![](https://ps.w.org/download-monitor/assets/icon-256x256.png?rev=3198936)
 * [Download Monitor](https://wordpress.org/plugins/download-monitor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/download-monitor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/download-monitor/)
 * [Active Topics](https://wordpress.org/support/plugin/download-monitor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/download-monitor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/download-monitor/reviews/)

## Tags

 * [email attachment](https://wordpress.org/support/topic-tag/email-attachment/)

 * 1 reply
 * 2 participants
 * Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/download-file-issues/#post-9128080)
 * Status: resolved