download file is empty

hi @terrykernan,

This can be a lot of things probably. But most of the time, this is a caching issue due to a cache plugin. In that case you’ve probably downloaded the file as a test at the beginning, and after that the result was cached. If you have a caching plugin, try deactivating it, and see if that helps. If it does, you should add the url(-format) to the whitelist of your specific cache plugin.

If you don’t have a caching plugin, it is extremely difficult for me to debug this. It could be that you have a plugin that is interfering. It can be be a piece of malformed php in your functions.php or other file that stops the output after the first row. No way for me to tell without accessing your site. So; let’s “hope” it’s a caching plugin 😉

Please let me know.

Maybe a strange suggestion. But could you try by adding a date range where you know you have entries and try again?

@liaos just released 1.6.1 that should in theory fix this issue, if it is related to the start_date and end_date

Otherwise, this is very likely a caching issue. Those are not fixable by me unfortunately, but only on the users end; because everybody’s caching implementation is different. The plugin itself has no caching.

If you have a caching plugin; disable it, and try again. If that fixes the issue, you need to add /gf-entries-in-excel/* urls to be excluded from your caching plugin.

Please let me know if this helps. Otherwise; please provide some additional information about your php version, wordpress version, plugin version; and perhaps a json export of the actual form for me to try it on. You can mail that to wordpress@doeken.org.

@liaos cool. Thanks for letting me know. Enjoy!