Title: Download file error
Last modified: June 10, 2020

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# Download file error

 *  Resolved [appicua](https://wordpress.org/support/users/appicua/)
 * (@appicua)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/download-file-error/)
 * Hi!
 * I’ve been using the plugin and so far I love it, but from some days back it stoped
   working. User gets the email but when clicking on download file it shows an error
   that says: Unable to access this site.
 * weirdest thing is that I also have another site using the plugin and it also 
   shows now the same error.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdownload-file-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/download-file-error/#post-12967148)
 * Hi,
 * We tested your download form and noticed you are using a custom download link
   button with a wrong href value. To solve this, make sure you are using the download
   URL given by our plugin as href value.
 * If you have any more questions, feel free to ask.
 * Kind regards,
    Team Download After Email
 *  Thread Starter [appicua](https://wordpress.org/support/users/appicua/)
 * (@appicua)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/download-file-error/#post-12977245)
 * Thanks! I really appreciate your help!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Download file error’ is closed to new replies.

 * ![](https://ps.w.org/download-after-email/assets/icon-256x256.png?rev=2016027)
 * [Download After Email - Subscribe & Download Form Plugin](https://wordpress.org/plugins/download-after-email/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/download-after-email/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/download-after-email/)
 * [Active Topics](https://wordpress.org/support/plugin/download-after-email/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/download-after-email/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/download-after-email/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [appicua](https://wordpress.org/support/users/appicua/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/download-file-error/#post-12977245)
 * Status: resolved