Download fails when backup is on Dropbox

  • Resolved compukol

    (@compukol)


    7 years, 4 months ago

    When the Updraft backup is stored on Dropbox, trying to click on any of the Download buttons under the Existing Backups view returns:
    Error: Download failed
    The requested URL returned error: 400

    I verified that the backup files exist on Dropbox in the Apps/UpdraftPlus.Com folder.

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  • Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 4 months ago

    Hi,

    Apologies for the delay.

    It appears that there is currently a bug that affects downloads from Dropbox in specific circumstances. We are looking into a solution for this bug.

    In the meantime, the most efficient workaround is the following:

    • Download a copy of the backup files directly from Dropbox
    • In the UpdraftPlus Existing Backups tab, delete the record of the backup set in question
    • Upload the downloaded backup files to UpdraftPlus through the Existing Backups tab, then click ‘Re-scan local storage’.
    • The backup set should appear in the list of backups.

    You should now be able to restore the backup set.

Viewing 1 replies (of 1 total)
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