Support » Plugin: Download Manager » Download Failed – Network error if file uploaded to wpdm

  • Resolved guygentil

    (@guygentil)


    Hello,

    As you can see with the link attached, if you try to download the file (.mp3), you’ll get the Failed – Network error.

    If the file comes from the media library, download will work fine.
    Instead if you upload it directly to the WPDM post or select it “from the server” ( this folder /www/wp-content/uploads/wp-file-manager-pro), you’ll get the error.

    If I select “Open it in browser” => file will be open (and played as it is a .MP3), but I still won’t be able to download it.

    I tried to remove cache (WP Rocket) & security plugin (Shield security), tried to unmask links & deactivate output buffering & download resume => I still get the error.

    WordPress 5.8.3
    Theme : Page Builder Framework 2.8.5 / child
    Download Manager 3.2.34
    WPDM – Extended Short-codes 3.0.4

    Let me know if you need more information,

    Best,

    • This topic was modified 1 year ago by guygentil.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter guygentil

    (@guygentil)

    My bad guys,

    Realised after testing again without WP Rocket (but this time manually purging cache folder + cleaning htaccess file) => Download is now working fine for file uploaded directly to WPDM

    I’ll test more WP Rocket settings to see if I manage to make both plugins working together,

    I’ll let you know,
    Best,

    Plugin Support BSF – Humayon Kabir

    (@humayonk)

    Hello @guygentil

    Glad to hear that you found the issue.

    Actually, it’s a good practice to clear/purge caches after every change you will make into your cahcing plugin.

    Regards

    Thread Starter guygentil

    (@guygentil)

    @humayonk
    Indeed, thought purging from backend would be enough.

    Tried couple setups sadly no change, i’ll remove WP rocket then šŸ˜‰

    Best,

    Plugin Support BSF – Humayon Kabir

    (@humayonk)

    Hello @guygentil

    What settings you have tried?

    Can you please share the screenshot with us so that we may check further?

    Thanks.

    Thread Starter guygentil

    (@guygentil)

    Hello @humayonk

    Plz find attached the setup page of Wp Rocket ( file optimisations CSS /JS; in french though šŸ˜‰ )

    https://ibb.co/Z8FXFWB

    I activated everything at the beginning (but tested with less and less options), in the end nothing was active in this WP Rocket setting page, but issue was still there.
    Only fix was complete deactivation of WP Rocket.

    Don’t think it was CSS related, more a .js issue, (but still remain on the screen shot a previous try)

    To be noted could not figure if it was theme related (page-builder-framework ; tried to exclude some stuff) or to other plugins as on this website there is couple other plugins using quite some .js (Modern event Calendar; Elementor free; and another download solution called simple file list).

    Performance is not really an issue for this website so not having WP Rocket is not a big deal, but if you find anything that might help some šŸ˜‰

    Best,

    ps : text if easier :
    /wp-content/plugins/download-manager/assets/js/(.*).js
    /wp-content/plugins/download-manager/assets/bootstrap3/js/(.*).js
    /wp-content/plugins/download-manager/assets/bootstrap/js/(.*).js
    /jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
    js-(before|after)
    (?:/wp-content/|/wp-includes/)(.*)
    gulpfile.js
    /wp-content/themes/page-builder-framework/js/min/(.*).js
    select2.min.js
    /wp-content/plugins/wpdm-extended-shortcodes/js/(.*).js

    Plugin Support BSF – Humayon Kabir

    (@humayonk)

    Hi @guygentil

    There might be a conflict with another plugin or theme as well.

    Can you please enable/disable other plugins for checking?

    You may also switch the theme to another(Twenty Twenty) for checking, please let me know then.

    Regards

    Thread Starter guygentil

    (@guygentil)

    @humayonk

    I’ll do those further investigations but certainly beginning of next week, as those tests might be long (removing .js rules from WP Rocket, manual cache purging between each deactivation etc…)

    I’ll let you know if I find something šŸ˜‰

    Best,

    Plugin Support BSF – Humayon Kabir

    (@humayonk)

    @guygentil sure, please let us know about it.

    Also, we will try to replicate the issue from our end as well.

    Have a good day.

    Thread Starter guygentil

    (@guygentil)

    Hello @humayonk

    I tried but did not succeed to pinpoint the conflict :
    https://ibb.co/gwtLhc1

    As you can see, I tried to de-activate each plugin one after another, until having just Rocket + WPDM
    All tests were made with twenty twenty one theme, with the WPDM settings you can see on the screenshot, but still got the error / download fail.
    After the screenshot taken, I tried one last time with every plugin up to date (just not WP 5.9 installed) => same :s

    Best,

    jenca

    (@jenca)

    If you are looking for the best downloader, you may click the link. ytdo.cc/ll59a4

    adante24

    (@adante24)

    nice post . Thank you for posting something like this mp3download.to

Viewing 11 replies - 1 through 11 (of 11 total)
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