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[Resolved] Download error in Your Purchase Receipt email (IE8 [Windows], using Gmail)

  • Hello Pippin, sorry for the trouble. I’ve found another problem while testing. As with my previous tests, I bought my own product, then I was able to download it from the link in “Purchase Confirmation” page, however, I was not able to download when clicking the link in “Your Purchase Receipt” email. The error message (pop-up) I get is as follows.

    Unable to download / from XXXXXXX (my web address)

    Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

    This happened on IE8 (using Gmail). Tested both tags {download_list} and {file_urls}, but got the same results.

    Any idea why this is happening? Thank you for taking a look.


Viewing 8 replies - 1 through 8 (of 8 total)
  • Pls let me update. “Download Method” is “Forced”. When I use “Redirect”, I don’t encounter this problem. Also, the file format is JPG.

    One interesting thing I’ve found is that when I tried to download the purchased JPG image from “Purchase Confirmation” page, IE8 recognizes the file as JPG (pop-up says Type: JPEG image, 345KB) and let me download.

    But, when trying to download from “Your Purchase Receipt” email, IE8 recognizes the file as HTML (pop-up says Type: HTML Document, 345KB), and returns the error message. Looks like IE8 cannot parse the full path (the very long one ended with “expire=MTM3NjcxNDIzNw%3D%3D”) correctly into JPG file?

    FYI, with FireFox, I had no problem downloading from “Your Purchase Receipt” email (it recognizes the file as JPG).

    Does this info help?

    Plugin Author Pippin Williamson


    Does it only happen in IE8?

    Thanks Pippin for attending so fast. Yes, so far it has happened in IE8 only.

    Had no problem with IE10, FireFox on PC. On Mac, all okay with Safari, Firefox and Chrome. I just happened to find this bug (?) cos my office PC still uses IE8, haha.

    Thanks heaps for your help!

    Plugin Author Pippin Williamson


    Could you give me a screenshot of the error message?

    Hello Pippin, thanks for your support. Here is the screenshots. 2nd image showing that IE8 thinks this is an HTML file, rather than a JPG file.



    Hope it helps. Thank you!

    Plugin Author Pippin Williamson


    If it works with the Download Method set to Redirect, can you just use it that way?

    Umm, it’s not ideal to use “Redirect” method cos I’m planning to use “No Right Click Images Plugin” on my website (to protect my stock photos).

    Anyways, never mind! I’ve had an occasion to test on IE9, and the download link in email works fine. So, this problem lies in IE8 only. In this case, I’ll just include a short note in purchase receipt email to let customers know that the link doesn’t work in IE8.

    Thank you for your help!

    Plugin Author Pippin Williamson



Viewing 8 replies - 1 through 8 (of 8 total)
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