Support » Plugin: WooCommerce » download digital product status on hold

  • Hello, using Woocommerce on multisite in the main site for download digital product:
    Whatever I try… my order does not get status completed.
    I deactivated all other plugins beside Updraftpluse & Wordfense
    It is a variation product.
    product settings- https://snipboard.io/eNOnuY.jpg
    Woocommerce download product settings – https://snipboard.io/WaB12I.jpg
    accounts & privacy settings – https://snipboard.io/SN3jhW.jpg
    after success payment user redirect to the order where he can see purchase details.
    the user is logged in after purchase but nothing in downloads.
    order status – On Hold
    Am I missing something?
    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @elearnnow, What do order notes say for On Hold status? There might be a reason. Mostly is your payment side issue.

    Thank you for your reply.

    Payment pending (unilateral). Order status changed from Pending payment to On hold.

    I’m using PayPal sandbox maybe this is the reason?

    You may check if the email entered at WooCommerce >> Settings >> Payment >> Paypal is the same as your PayPal account? Please ensure that the PayPal email and the receiver email are the same.

    If the above is not the case, u may continue with this link.

    my checkout same account settings – https://snipboard.io/7FbQne.jpg
    prefix settings – https://snipboard.io/PExJfq.jpg

    I tried to go live with PayPal:
    product variation 1 – $0 – after successful payment redirect to order page with a download link, and the user is login.
    when trying to download the product I’m getting an error: “Sorry, you have reached your download limit for this file Go to shop.”
    if I’m going to my account downloads there is nothing there.
    order status-completed
    product variation 1 – $0.5
    after successful payment redirect to the order page with NO download link, and the user is login.
    if I’m going to my account downloads there is nothing there.
    order status-completed

    I am having a similar issue. I have 1 digital/downloadable product for sale on my website. I just made my first sale, and the customer emailed me to let me know that when she attempted to download it from the link sent to her via email, it brought her to a page that says “Sorry, you have reached your download limit for this file. Go to shop”

    My product had a download limit of “1”, so I deleted that to allow Unlimited Delivery (in case that had anything to do with it), and I changed the price to $0 so I could try to purchase myself and see what happened.

    I purchased it, and when I received the email myself, I clicked to download and was brought to the same page she mentioned. Why is this happening? It should allow the customer to download, especially once I enabled an Unlimited Delivery – so I am not sure why it would ever say I reached the download limit. I will be manually sending her files now, but I need this fixed asap.

Viewing 6 replies - 1 through 6 (of 6 total)
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