Support » Plugin: eShop » Download Code Not Provided in Auto Email

  • Resolved e093333


    Hi, I’m using eShop for downloads only. Everything seems to be working fine except the download code is not provided in the auto-generated email after the transaction is completed via PayPal. eShop is in Live mode.

    The transaction shows as shipped but indicates a missing download in the table as shown:

    Product Name Item or Unit Data Download? Quantity Price Tax Rate Tax amt
    How we can help eBook001 : eBook Download Item Missing 1 $0.01 8.05 $0.00
    Shipping 1 $0.00
    Total paid via Paypal » $0.01 Total Tax » $0.00
    Total with tax » $0.01

    Here is the auto-generated email with missing download code:

    Dear chris,
    Your order has been received. Thank you!
    The details of your order follow…
    ————— ORDER DETAILS —————
    Order Received
    Transaction id: 43T04939RG661743K
    How we can help eBook001 : eBook
    Quantity: 1
    Price: $0.01
    Sales Tax: $0.00
    Shipping Charge: $0.00
    Total $0.01
    Order placed on 2015-11-22 12:30:00

    ————— DOWNLOAD DETAILS —————
    These are available for download via:

    ————— CUSTOMER DETAILS —————
    chris ruot

    Mailing Address:

    ————— CONTACT DETAILS —————

    ————— OTHER INFORMATION (if applicable) —————

    If you have questions or concerns, please contact us.
    Thank you for ordering with us.

    Any help would be greatly appreciated!

Viewing 3 replies - 16 through 18 (of 18 total)
  • I’m using IconWP theme.

    I’m also having the same issue. Additionally, paypal isn’t transferring money for digital downloads to me. Customers are getting paypal receipts, but no confirmation, code or re-direct to their download. The other oddity is that this was working fine until yesterday and I hadn’t altered anything in the interim.

    I’m using Plicrow Demo theme but tried switching back to default to test, but no luck.

    If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s.

Viewing 3 replies - 16 through 18 (of 18 total)
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